Giada Berrazzouk

• Manage inbound and outbound reservation calls, providing exceptional customer service.
• Process bookings, modifications, and cancellations efficiently while ensuring accuracy.
• Maximize revenue by upselling and cross-selling additional services.
• Handle customer inquiries, resolve complaints, and provide tailored recommendations.
• Ensure compliance with company policies, pricing guidelines, and industry regulations.
• Coordinate with internal departments (e.g., operations, front desk) to ensure seamless guest experiences.

• Supervised and trained front desk staff to ensure exceptional customer service.
• Managed daily operations, including check-ins, check-outs, and guest inquiries.
• Resolved guest complaints efficiently, ensuring high levels of satisfaction.
• Monitored front desk performance, prepared reports, and implemented improvements.
• Assisted in handling VIP guests and special requests professionally.
• Managed shift schedules to ensure adequate staffing coverage.

• Oversee daily F&B operations to ensure smooth service.
• Manage and support staff, including training and scheduling.
• Ensure excellent customer service and handle guest complaints.
• Monitor inventory and stock levels to avoid shortages or waste.
• Maintain hygiene and safety standards in all F&B areas.

• Welcomed guests with professionalism, ensuring a seamless check-in and check-out process.
• Handled guest inquiries, requests, and complaints efficiently to ensure high satisfaction.
• Managed room reservations, modifications, and cancellations accurately.
• Processed payments, handled billing, and maintained accurate financial records.
• Coordinated with housekeeping and other departments to ensure smooth operations.

Internship-Erasmus