Gina MedicineHorse
Crow Agency
Summary
Dynamic Office Manager with proven expertise at Crow Nation Transit, excelling in organizational skills and operations management. Successfully implemented streamlined processes, enhancing efficiency and service delivery. Adept at training staff and fostering teamwork, while maintaining compliance and optimizing resource allocation. Recognized for effective problem-solving and clear communication in high-pressure environments.
Overview
9
9
years of professional experience
Work History
Office Manager
Crow Nation Transit
Crow Agency, MT
01.2023 - 07.2025
- Managed daily office operations, ensuring efficiency and organization across multiple departments.
- Coordinated schedules and appointments for management, optimizing time allocation and resource use.
- Oversaw inventory management, maintaining stock levels and ordering supplies as needed.
- Implemented filing systems and document management procedures to enhance information retrieval.
- Trained new staff on office protocols, fostering a collaborative and supportive work environment.
- Developed standard operating procedures to streamline workflow processes and improve service delivery.
Dispatcher
Big Horn County
Hardin, MT
08.2022 - 12.2022
- Coordinated emergency response efforts to ensure timely assistance and resource allocation.
- Managed communication between field personnel and support teams to optimize workflow efficiency.
- Utilized dispatch software to track service requests and monitor vehicle locations in real-time.
- Prioritized incoming calls and dispatched appropriate resources based on urgency and geographic location.
- Collaborated with law enforcement and fire departments to enhance public safety operations.
- Analyzed call data trends to identify areas for operational improvement and enhanced service delivery.
- Implemented standard operating procedures that increased response time accuracy across dispatch operations.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of Number fleet vehicles.
Commissioner
Crow Fair
Crow Agency, MT
08.2019 - 08.2020
- Led organizational initiatives to enhance community engagement during Crow Fair events.
- Coordinated logistics and operations for successful event execution, ensuring smooth participant interaction.
- Developed strategic partnerships with local vendors to support event requirements and enhance attendee experience.
- Oversaw volunteer recruitment and training programs, promoting effective teamwork and operational efficiency.
- Implemented feedback mechanisms to gather stakeholder insights, driving continuous improvement in event planning processes.
- Facilitated communication between various committees to align goals and streamline decision-making processes.
- Analyzed event outcomes to assess performance and identify areas for future enhancements or adjustments.
- Managed budgeting efforts for events, optimizing resource allocation while maintaining quality standards for attendees.
- Enhanced organizational efficiency by streamlining processes and implementing innovative strategies.
- Mentored junior staff members to enhance their professional development and promote career growth opportunities within the organization.
- Developed and executed strategic plans to guide the organization towards its long-term goals.
- Provided leadership in crisis management situations, effectively resolving issues and mitigating risks.
- Negotiated contracts with vendors to secure favorable terms while maintaining high-quality products or services.
- Led fundraising efforts that generated significant financial support for various programs within the organization.
- Oversaw budget formulation, monitoring, and reporting, ensuring optimal allocation of resources.
- Championed diversity initiatives to create an inclusive work environment where employees felt valued and respected.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
Dispatcher
Bureau of Indian Affairs
Crow Agency, MT
08.2018 - 12.2019
Grant Coordinator
Songbird Daycare
Crow Agency, MT
02.2016 - 08.2018
- Developed training materials for new dispatchers, improving onboarding process consistency.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Coordinated grant applications to secure funding for early childhood programs.
- Managed documentation and reporting requirements for compliance with grant specifications.
- Collaborated with staff to identify program needs and develop compelling proposals.
- Reviewed financial statements to ensure alignment with grant budgets and guidelines.
- Facilitated training sessions for team members on grant writing best practices and procedures.
- Monitored grant timelines to ensure timely submission of reports and applications.
- Developed relationships with funding agencies to enhance future collaboration opportunities.
- Analyzed program outcomes to provide insights for future funding applications and strategy adjustments.
- Managed post-award services and oversaw state and federal grant awards for compliance with uniform guidance and grant-specific requirements.
- Worked with directors and grant program staff to implement established grant compliance policies and procedures.
- Conducted routine compliance reviews of grant programs.
- Monitored and re-classed errors in grant charges, accounting and close outs.
- Evaluated project outcomes against established performance metrics, providing valuable feedback for future efforts.
- Optimized the use of limited resources by prioritizing high-impact projects within the organization''s strategic plan.
- Assisted in the development of new initiatives by identifying potential funding sources that align with organizational goals and objectives, helping expand program offerings over time.
Education
High School Diploma -
Hardin High
Hardin, MTSkills
- Customer service
- Office management
- Organizational skills
- Office administration
- Data entry
- Customer relations
- Clear oral/written communication
- Billing
- Scheduling and calendar management
- Administrative support
- Bookkeeping
- Document management
- Account reconciliation
- Scheduling
- Scheduling coordination
- Inventory control
- Staff management
- Employee supervision
- Operations management
- Conflict management
- Staff hiring
- Supply management
- Administrative oversight
- Employee training
- Training and coaching
- Documentation and control
- Financial reporting
- Financial tracking
- Expense reporting
- Event coordination
- Business administration
- Meeting planning
- Facility management
- Workflow planning
- Policy and procedure modification
- Compliance monitoring
- Contract negotiations
- Teamwork and collaboration
- Team leadership
- Problem-solving
- Time management
- Multitasking Abilities
Timeline
Office Manager
Crow Nation Transit
01.2023 - 07.2025
Dispatcher
Big Horn County
08.2022 - 12.2022
Commissioner
Crow Fair
08.2019 - 08.2020
Dispatcher
Bureau of Indian Affairs
08.2018 - 12.2019
Grant Coordinator
Songbird Daycare
02.2016 - 08.2018
High School Diploma -
Hardin High