Reading, cooking, singing, socialising and meeting new people from diverse backgrounds
Giorgia Borg
Santa Venera
Summary
Motivated individual brings desire to gain work experience and learn from retail team. Eager to serve customers, keep shop tidy and sell goods. Comfortable in fast-paced environments and willing to take on challenging work. Dedicated student seeking flexible retail position. Ready for practical experience and enthusiastic about helping others. Prepared to learn and support team. Hardworking with good people skills and willingness to help teammates. Rises to every challenge and seeks out opportunities to serve customers/clients. Always ready to learn and expand abilities. Energetic worker dedicated to creating fun environment and helping customers enjoy their shopping experience. Works well within teams to develop creative ideas and solve diverse problems impacting customer satisfaction.
Overview
1
1
year of professional experience
2
2
Languages
Work History
Vocal Coach
La Viox Studios
Ghaxaq
06.2024 - Current
- Encouraged students to have fun and develop their own musical style.
- Adopted practice-based approach when delivering classes.
- Assessed students' existing knowledge and abilities to tailor learning plans.
- Outlined measurable goals to motivate student and instill sense of commitment.
- Demonstrated different techniques to guide students' practise.
- Assigned exercises for targeted practise based on students' ability, preferences and interests.
- Prepared students for auditions, assessments and performances.
- Collaborated with students to identify and meet individual students' learning needs and goals.
- Set clear expectations with students by agreeing on homework and inter-session practice.
- Scheduled private classes for [Number] students weekly, adapting to holidays, cancellations and change of date and time requests.
- Offered constructive criticism, feedback and advice to encourage and motivate students.
- Planned, prepared and delivered workshops for individual students and groups of up to [Number].
Waitress
Paparazzi 29 Clubhouse
Gzira
07.2023 - 10.2023
- Warmly greeted guests upon arrival to create welcoming atmosphere.
- Delivered exceptional service by greeting and serving customers in timely, friendly manner.
- Provided menu and offered recommendations to complement dining experience.
- Checked in with customers during meals to check orders were received correctly and met guests' expectations.
- Demonstrated exceptional memory and communication skills for reliable and trusted service.
- Attended tables regularly to check customer needs were met, promptly processing additional food and drink orders.
- Resolved guest complaints promptly and professionally, notifying restaurant management of concerns.
- Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimising potential service delays.
- Informed kitchen staff regarding special order requirements.
- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
- Maintained excellent level of service in busy and demanding restaurant environment.
- Received complaints and offered remedial action to help improve customer experiences.
- Translated customer requests clearly to kitchen staff to meet specific dietary needs and preferences.
- Created friendly, welcoming atmosphere to encourage positive guest experiences, prolonging visits to increase profitability.
- Arranged tables and set up linens and silverware in preparation for guests.
- Provided friendly, courteous service, maximising positive customer satisfaction ratings.
- Maintained excellent guest satisfaction by providing attentive, proactive and helpful service.
- Helped bar staff prepare garnishes and mix cocktails during busy bar periods.
- Took accurate guest orders and relayed information to kitchen about preferences, requests, or allergens.
- Polished glasses and cutlery to pristine standards.
- Verified completed orders and served guests at tables.
- Prepared tables for guests and reset tables between customers.
- Advised customers on wine and beverage pairings with selected food items.
- Stayed up to date on menu changes to accurately answer customer queries.
- Increased order value by upselling sides, drinks and desserts.
- Checked frequently on guest needs and retrieved items, filled beverages, or answered questions.
- Listened to guest complaints and worked with kitchen staff or management to promptly resolve issues.
- Greeted customers, presented menus and shared information about available special items.
- Checked customer IDs to confirm age before selling age-restricted products.
- Followed health and hygiene standards when handling food and cleaning restaurants.
- Assisted kitchen staff with food prep, dishwashing and plating food.
- Accurately took orders, making menu recommendations as appropriate.
- Memorised complete menu and offered guests knowledgeable suggestions.
- Kept tables clear of used crockery, glassware and cutlery.
Education
Certificate of Higher Education - Home Economics and Hospitality
St Theresa College
Birkirkara, Malta 09/2011 - 06/2024
Skills
Fashion knowledge
undefinedInterests
Timeline
Vocal Coach
La Viox Studios
06.2024 - Current
Waitress
Paparazzi 29 Clubhouse
07.2023 - 10.2023
Certificate of Higher Education - Home Economics and Hospitality
St Theresa College
09/2011 - 06/2024
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