Giovanni Foderà
Sales And Account Manager
St. Julian's,Malta
Summary
Experienced Sales Account Manager with a demonstrated history of working in the financial services industry. Skilled In Sales Customer Relationship Management (CRM), and previous experience in the Casino sector with a professional gambling license.
Overview
8
8
years of professional experience
5
5
years of post-secondary education
Work History
Country Manager Italy
Stakelogic
Malta
02.2024 - Current
- Managed budgets, financial planning, and forecasting to optimize profitability for country operations.
- Established strong relationships with key industry players for business growth and expansion.
- Optimized resource allocation, enhancing operational efficiency and reducing costs.
- Implemented process improvements, streamlining workflows and increasing team productivity.
Account Manager
Stakelogic
Birkirkara , Malta
2 2022 - Current
- Build strong relationships with valuable customers and provide superb service and gaming experiences tailored to them, across all products
- Monitor individual customer performance and ensure that marketing commitments are being adhered to
- Ensure that the individual customers are proactively targeted with the right action at the right time in their life cycle (new high value customer, churning, lapsed, returning, big winners, etc.) to drive the growth and activity from high net-worth customers
- Monitor the performance on the market level, understand and act upon trends
- Initiate campaigns that will drive activity for high-net-worth customers, ensure that are generated in a timely manner, results monitored and reported
- Being the middle person between the company and the clients, making sure to remain adherent to company protocols
- Working closely with Sales and other departments, with a constant focus on delivering the very best customer experience
- Be a knowledgeable and strong ambassador of the company.
Customer Support and Sales Agent
FXORO
Sliema, Malta
10.2021 - 02.2022
- Worked to support sales teams and rise against competition
- Established sales goals by forecasting annual sales quotas and projecting expected sales volume for existing and new products
- Identified sales opportunities, and increased customer retention rates
- Developed and implemented sales plans to expand customer base and increase customer retention
- Worked with impeccable attention to detail and a commitment to excellence
- Aimed to meet the needs of long-term individual investors
- Brought forth excellent customer service skills and a commitment to customer satisfaction.
Customer Support \ Sales Agent
LUXOR LTD
Sliema, Malta
04.2021 - 10.2021
- Utilized excellent written and verbal communication skills
- Achieved a high customer satisfaction rating
- Sent out monthly newsletters detailing store events and promotions
- Brought forth a positive attitude and a commitment to honesty and integrity
- Focused on being punctual, hardworking, and reliable
- Worked to achieve high customer satisfaction rates by providing optimal customer service and creative tattoo work.
Sales Agent
ZP SERVICES LTD
Saint Julians, Malta
09.2019 - 04.2021
- Monitored sales and feedback from customers
- Answered customer queries and concerns to the best of my ability
- Worked to support sales teams and rise against competition
- Utilized excellent written and verbal communication skills
- Achieved a high customer satisfaction rating
- Answered phones, relayed important messages, and served as a general liaison between the florist and customers
- Focused on being punctual, hardworking, and reliable.
Casino Dealer
Casino Malta
Saint Julians , Malta
08.2018 - 08.2019
- Worked to ensure a positive and hassle-free customer experience
- Worked to ensure a neat and attractive sales environment, and assisted in the setup of visual displays
- Welcome new players to the table and make them feel comfortable
- Reminds players of the rules and explain the procedures to them if necessary to keep the table in order
- Keep a mental record of the bet amount, collecting losers bet and paying the winning ones.
Casino Dealer
Dragonara Casino
Saint Julians , Malta
02.2018 - 08.2018
- Worked to ensure a positive and hassle-free customer experience
- Worked to ensure a neat and attractive sales environment, and assisted in the setup of visual displays
- Welcome new players to the table and make them feel comfortable
- Reminds players of the rules and explain the procedures to them if necessary to keep the table in order
- Keep a mental record of the bet amount, collecting losers bet and paying the winning ones.
Casino Dealer
Grosvenor Casino
Porthsmouth, United Kingdom
04.2016 - 09.2017
- Worked to ensure a positive and hassle-free customer experience
- Worked to ensure a neat and attractive sales environment, and assisted in the setup of visual displays
- Welcome new players to the table and make them feel comfortable
- Reminds players of the rules and explain the procedures to them if necessary to keep the table in order
- Keep a mental record of the bet amount, collecting losers bet and paying the winning ones.
Education
DIPLOMA -
Istituto tecnico Industriale
09.2010 - 05.2015
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Skills
Communication
Fast Learner
Ability to Work in a Team
Adaptability
Microsoft Office
Ability to Work Under Pressure
Marketing and Sales
Computer Skills
Communication Skills
Customer Service
Details
Swieqi Road, Malta
Personal Information
- Date of Birth: 04/26/96
- Nationality: Italian
Languages
ITALIAN
ENGLISH
References
References available upon request
Accomplishments
Introducing a new progressive live jackpot system in the Italian market: Spin to win
Introducing a new feature into the Italian market, crossing from slot to live casino in a unique way: Super Wheel
Being live with the biggest Italians operators such as: Sisal and Lottomatica and expanding with many others with both products, Slot and Live Casino
Timeline
Country Manager Italy
Stakelogic
02.2024 - Current
Customer Support and Sales Agent
FXORO
10.2021 - 02.2022
Customer Support \ Sales Agent
LUXOR LTD
04.2021 - 10.2021
Sales Agent
ZP SERVICES LTD
09.2019 - 04.2021
Casino Dealer
Casino Malta
08.2018 - 08.2019
Casino Dealer
Dragonara Casino
02.2018 - 08.2018
Casino Dealer
Grosvenor Casino
04.2016 - 09.2017
DIPLOMA -
Istituto tecnico Industriale
09.2010 - 05.2015
Account Manager
Stakelogic
2 2022 - Current