Gokce Tuna Kuscu
Sliema,56
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
11
11
years of professional experience
Work History
SEO Manager
LeapSquare
06.2023 - Current
- Provided ongoing staff training in SEO best practices, fostering a culture of continuous improvement.
- Analyzed website analytics data to identify opportunities for
- Managed a team of content creators to ensure timely production of high-quality, optimized materials.
- Streamlined website performance by identifying and resolving technical SEO issues.
- Led a successful website migration project without loss of rankings or traffic by coordinating closely with developers and ensuring seamless communication among all parties involved.
- Boosted search engine rankings with consistent keyword research and targeted content development.
- Collaborated with cross-functional teams to develop integrated digital marketing campaigns that aligned with overall business objectives.
- Improved user experience through comprehensive site audits and meticulous attention to detail.
- Enhanced online brand visibility by creating engaging, shareable content tailored for multiple platforms.
- Conducted competitor analysis to identify potential areas for growth and outperformance.
- Implemented link-building strategies designed to increase domain authority and improve search visibility.
- Increased website traffic by implementing strategic SEO techniques and optimizing on-page content.
- Recommended changes to website architecture, content and linking to improve SEO positions for target keywords.
- Completed keyword research to target clients based on keyword targeting.
- Analyzed and audited clients' websites to address performance issues.
SEO Content Manager
ST Media LTD
10.2021 - 05.2023
- Edited and proofread all written materials, maintaining a high standard of grammar and style consistency.
- Used content management system to analyze user engagement and website traffic metrics.
- Developed strategies to optimize website content for search engine visibility.
- Conducted regular content audits to identify gaps and redundancies of content.
- Utilized analytics and site metrics to determine areas of improvement.
- Enhanced website traffic by creating engaging content and implementing effective SEO strategies.
- Analyzed competitor websites to identify trends and opportunities for improvement in our own content strategy.
- Developed a comprehensive content calendar for consistent publishing and improved audience engagement.
- Monitored website analytics and metrics to track content performance and identify areas of improvement.
- Enhanced website traffic with SEO-optimized content, focusing on keyword integration and backlink strategies.
- Managed team of freelance writers, ensuring content was both high-quality and aligned with brand voice.
- Coordinated with design team to ensure visual elements complemented textual content, enhancing overall message effectiveness.
- Elevated brand visibility by designing and implementing comprehensive content strategy across multiple digital platforms.
- Utilized SEO techniques to optimize website content, improve search engine rankings, and increase traffic.
- Configured and purchased domains for websites.
Senior SEO Content Editor
ST Media LTD
05.2019 - 10.2021
- Responsible for searching and executing intriguing and interactive content for iGaming
- Create monthly social media and content calendars to correlate with each other for best results
- Responsible for determining the top keywords to generate the most successful search engine results
- Include links and keywords in all content enhance the clients search engine rankings
SEO Content Editor
Melar Operations
09.2017 - 05.2019
- Produce content that builds relationships and encourages taking action
- Contribute to and lead the writing of Online Gaming related content such as social media reviews, news posts, newsletters
- Incorporate SEO best practices into digital and web-based copy – whether blog posts, reviews, Meta description or full website copy
VIP Account Manager
Melar Operations
09.2016 - 08.2017
- Negotiated contract renewals, securing continued partnerships with top-tier clients.
- Served as the primary point of contact for VIP clients, ensuring seamless communication and efficient resolutions to any concerns or challenges.
- Managed a portfolio of high-value accounts, ensuring exceptional service levels and customer satisfaction.
- Managed accounts to retain existing relationships and grow share of business.
Senior Customer Complaint Handler
Teleperformance
07.2015 - 10.2016
- Answering high segmented customers queries via email, chat and phone
- Sharing feedbacks and reports when required to team leader
- Mentored junior advisors, fostering a supportive team environment focused on growth and learning.
- Developed strong relationships with clients through regular communication and excellent customer service.
- Provided excellent customer service when responding to inquiries regarding package status updates, addressing concerns, and resolving issues in a timely manner.
Senior Customer Complaint Advisor
Teleperformance
12.2013 - 06.2015
- Troubleshooting hardware and software issues, multitask across systems and applications, analyze and resolve a variety of complex technical issues and comfortably navigate in a MacOS and iOS environments
- Supporting and troubleshooting issues in regard to CPU, iTunes, Apple ID, iOS and finding out the fraudulent activities
- Educating customers on the good use of their device
- Managed risk effectively by closely monitoring client portfolios and making timely adjustments.
- Mentored junior advisors, fostering a supportive team environment focused on growth and learning.
Senior Customer Complaints Advisor
Teleperformance
12.2013 - 07.2015
- Taking over calls for complaining customers and investigating reported problems, whilst making sure the customer has been heard and his issue is addressed accordingly
- Troubleshooting issues with customers for both hardware and software issues and striving for the best possible outcome in order to maintain a high customer satisfaction level
Education
Bachelor of Science - Business Administration And Management
Anadolu University
Eskişehir06-2015
Bachelor of Science - International Relations
Azerbaijan State Economic University
Azerbaijan01.2011
Skills
- Screaming Frog SEO Spider
- Yandex Web Master Tool
- Google Search Consule
- Google Analytics
- Keyword Planner
- KeywordToolio
- DeepCrawl
- Link Research Tools
- Semrush
- Ahrefs
- Moz
- Seositecheckupcom
- Writesoniccom
LANGUAGES
Turkish
Native language
ENGLISH
Advanced
C1
AZERBAIJANI
Advanced
C1
GERMAN
Intermediate
B1
Hobbies
Apart from working as a SEO Manager, I teach pilates on weekends as a hobby.
Timeline
SEO Manager
LeapSquare
06.2023 - Current
SEO Content Manager
ST Media LTD
10.2021 - 05.2023
Senior SEO Content Editor
ST Media LTD
05.2019 - 10.2021
SEO Content Editor
Melar Operations
09.2017 - 05.2019
VIP Account Manager
Melar Operations
09.2016 - 08.2017
Senior Customer Complaint Handler
Teleperformance
07.2015 - 10.2016
Senior Customer Complaint Advisor
Teleperformance
12.2013 - 06.2015
Senior Customer Complaints Advisor
Teleperformance
12.2013 - 07.2015
Bachelor of Science - Business Administration And Management
Anadolu University
Bachelor of Science - International Relations
Azerbaijan State Economic University
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