Goran Markovic
Qormi
Overview
23
23
years of professional experience
5
5
years of post-secondary education
Work History
Coaching Staff Member
Kavallieri handball club
gzira
08.2022 - Current
- Evaluated individual knowledge, skills, and strengths, and assigned team positions to maximize talent areas.
- Encouraged everyone to cultivate strong work ethic by demonstrating diligence, patience, and respect for others.
- Maintained thorough knowledge of rules, game procedures, coaching techniques and current trends in [Type] sport.
- Taught players how to run specific game plays in order to build cohesive, structured team.
- Motivated athletes to become stronger, more agile, and more effective through training habits and proper nutrition.
- Enforced discipline both on and off-field to lead team with highest personal standards.
- Provided feedback to coaches to improve teaching techniques and increase drive to succeed.
- Utilized positive communication to encourage team and promote integrity and respect.
- Trained and mentored new coaches on fundamentals of coaching to apply best practices and strategies.
- Analyzed and evaluated team performance metrics to identify areas of improvement.
- Assessed strengths and weaknesses of opponents to develop valuable techniques and increase preparedness.
- Monitored team practices to establish high level of performance.
- Collaborated with other coaches to create and execute game plans.
- Analyzed and adjusted team strategies during games to enable flexibility and maximize success.
- Promoted proper stretching, warmups and conditioning exercises to prevent sports injuries.
- Encouraged clients to find creative solutions to problems and maintain motivation.
- Utilized various coaching models and techniques to maximize client success.
- Facilitated group coaching sessions and provided individual coaching support.
- Analyzed client feedback to adjust coaching sessions accordingly.
Supervisory Specialist
Putters Inn golf club
marsa
06.2021 - Current
- Coordinated supplies, set schedules and delegated assignments to keep team on target and achieve productivity goals.
- Trained, coached and motivated staff to maintain high performance levels.
- Facilitated communication and increased work efficiency between [Type] and [Type] department team members.
- Kept files, logs and records updated with latest information.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Achieved results by working with staff to meet established targets.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Evaluated employee performance and coached and trained to improve weak areas.
- Solicited customer feedback to identify and improve on areas of weakness.
- Improved [Type] area operations by gathering data, analyzing trends and optimizing processes.
Management Trainee
Marina club restoran
valleta waterfront
02.2018 - 03.2021
- Established open and professional relationships with team members which facilitated communication, quickly resolving issues, and conflicts.
- Assisted established management staff with operational oversight, business development, and process improvement strategies.
- Analyzed customer feedback to identify areas for improvement.
- Communicated with vendors regarding back order availability, future inventory and special orders.
- Handled day-to-day customer or client questions via telephone or email.
- Acted with integrity, honesty and knowledge to promote culture of company.
- Monitored cash drawers in multiple checkout stations to confirm adequate cash supply.
- Assisted with onboarding of new employees by providing training and development resources.
- Sat in on disciplinary hearings to learn about conflict resolution in workplace.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Defined clear targets and objectives and communicated to other team members.
Assistant Restaurant General Manager
restoran Park
belgrad
11.2007 - 10.2017
- Pitched in to help host, waitstaff, and bussers during exceptionally busy times such as dinner hour.
- Supervised all areas of restaurant to keep it clean and well-maintained.
- Immediately resolved issues with patrons by employing careful listening and communication skills.
- Kept restaurant compliant with all federal, state, and local hygiene and food safety regulations.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Created and maintained detailed financial records and reports to inform future strategies.
- Worked closely with restaurant owner to develop and implement marketing initiatives.
- Performed daily administrative tasks, such as ordering supplies, processing invoices and reconciling accounts.
- Conducted regular meetings with staff to discuss performance and address any issues.
- Designed and implemented strategies to reduce costs and waste.
- Managed team of up to 8 restaurant staff, maintaining exceptional customer service and quality standards.
- Managed team of up to [Number] restaurant staff, maintaining exceptional customer service and quality
- Monitored restaurant operations and adjusted schedules to meet peak customer demand.
- Analyzed daily sales figures and developed strategies to increase sales.
- Oversaw food preparation and monitored safety protocols.
- Motivated staff to perform at peak efficiency and quality.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
- Developed unique events and special promotions to drive sales.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Purchased food and cultivated strong vendor relationships.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
- Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Coordinated with catering staff to deliver food services for special events and functions.
- Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Verified prepared food met standards for quality and quantity before serving to customers.
Main Waiter
colonial sun tenis sport cluc
belgrade
08.2002 - 11.2007
- Used cash registers and credit card machines to cash out customers.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
- Collaborated with kitchen staff to facilitate prompt and accurate food preparation.
- Upsold appetizers, drinks and desserts to increase restaurant profits.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Informed customers about daily and seasonal specials.
- Trained new servers on restaurant policies and procedures.
- Bussed tables during busy periods to assist staff and quickly turn over tables.
- Met with chef to review daily specials and menu changes.
- Processed orders and sent to kitchen employees for preparation.
- Answered customers' questions, recommended items, and recorded order information.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Inspected dishes and utensils for cleanliness.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Increased sales significantly by upselling higher-end products to customers.
- Supported needs of [Number]- person wait staff who attended to specific needs of countless customers daily for [Type] restaurant with social relevancy and intentionality.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Checked guests' identification before serving alcoholic beverages.
Assistant Game Operations Ticket Manager
bet premier
belgrade
05.2000 - 07.2002
- Oversaw day-to-day communications with ticketing company and department leads and management of box office staff.
- Collaborated with finance to check accuracy of reporting against money received and correct practices of recording in event ledger, managing movement of cash to and from box office.
- Arranged staffing hours for daytime and event shifts to accommodate event needs.
- Enforced box office daily financial reporting across revenue lines through ticketing system and reconciliation of ticket sales within accounting system.
- Fostered excellent working relations with concert promoters, other internal departments and high-profile clients, regularly planning and coordinating large events.
- Cultivated strong relationships with customers to build loyalty and repeat business.
- Restored customer loyalty by resolving complaints with workers, activities or services rendered.
Education
High School Diploma -
09.1990 - 06.1995
Skills
Game rules
Athlete safety
Nondiscriminatory practices
Sports enthusiast
Verbal and written communication
Diligent
Skilled in Microsoft Office
Team Training
Youth sports coach
Extensive sports knowledge
Facility Maintenance
Youth mentor
Motivational techniques
Responsible and reliable
First Aid and CPR
Team Bonding
Healthy lifestyle role model
Performance improvements
Timeline
Coaching Staff Member - Kavallieri handball club
08.2022 - Current
Supervisory Specialist - Putters Inn golf club
06.2021 - Current
Management Trainee - Marina club restoran
02.2018 - 03.2021
Assistant Restaurant General Manager - restoran Park
11.2007 - 10.2017
Main Waiter - colonial sun tenis sport cluc
08.2002 - 11.2007
Assistant Game Operations Ticket Manager - bet premier
05.2000 - 07.2002
Elektro Tehnicka - High School Diploma,
09.1990 - 06.1995