Gozwe Spiteri
Store Manager
Tarxien
Summary
Having worked with J. Micallef Group for six years as a dedicated Store Manager, the author has demonstrated strong leadership skills by increasing revenue, enhancing operations, and fostering a customer-centric culture. The author consistently exceeded performance targets and led the team to deliver exceptional service, demonstrating a strong focus on detail and a commitment to excellence.
The author plays a vital role in the management team at Zejtun Service Station, contributing strategic insights and operational abilities to improve the business's performance, in addition to serving in the role of Store Manager. By combining deep industry knowledge with a commitment to delivering personalized experiences, while excelling in engaging customers and ensuring their satisfaction and loyalty.
The dynamic leadership qualities and proactive problem-solving approach make the author a valuable addition to any retail environment and committed to ongoing personal growth.
Overview
14
14
years of professional experience
2
2
years of post-secondary education
1
1
Certification
Work History
Store Manager/Salesperson
J.Micallef Group
Ghaxaq, 17
01.2018 - Current
- Responsible from the stock items of the store and our outlets
- Overseeing the products
- Communication with abroad companies to purchasing products
- Finding new suppliers and new product to introduce in the market
- Collect order from our both shop outlets
- Preparing and delivering the orders to our outlets
- Promoting our brands to different outlets
- Shop attendant
- Fuel attendant
- From this year I'm part of Managerial Station Team, part of all the decision taken in the Zejtun Station.
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Developed strategies for attracting new customers by analyzing demographic data and conducting targeted marketing initiatives.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Managed inventory control and cash control.
Bread Delivery Driver
Self-employed
Malta, 26
11.2016 - 01.2018
- Buying and collecting bread from David Backery
- Delivering and sell them to groceries and supermarkets
Salesperson
Nectar
Ta' Qali, 01
06.2014 - 11.2016
- Enhanced product knowledge by attending training sessions and staying current with industry trends.
- Exceeded monthly targets by diligently following up on leads and closing deals promptly.
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
Shop Assistant/Storekeeper
J.Micallef Distributer
Ghaxaq, 17
04.2010 - 06.2016
- Contributed to team success by supporting colleagues during peak periods or staff shortages.
- Participated in store meetings to discuss performance metrics, sales goals, and improvement strategies.
- Assisted in training new hires on store procedures, policies, and product knowledge.
- Maintained a clean and organized shop floor, optimizing space for ease of customer navigation.
- Assisted customers in locating items, ensuring a positive shopping experience.
- Remained calm and composed in tense situations involving angry or upset customers.
- Completed daily tasks accurately and on-time to support shop needs.
Education
MBA - Business Administration And Management
Malta Business School MBS
Malta 11.2022 - 12.2024
Skills
Customer Service Management
Store Merchandising
Sales Promotions
Store Opening and Closing
Problem-Solving
Sales Strategies
Pricing Strategies
Supply Ordering
Competitor Monitoring
POS Systems
Personnel Development
Sales Professional
Budget Development
Staff Management
Goals and Performance
Cash Management
Team Building and Leadership
Certification
ATHE LEVEL 5 DIPLOMA IN BUSINESS MANAGEMENT
Timeline
MBA - Business Administration And Management
Malta Business School MBS
11.2022 - 12.2024
ATHE LEVEL 5 DIPLOMA IN BUSINESS MANAGEMENT
08-2022
Store Manager/Salesperson
J.Micallef Group
01.2018 - Current
Bread Delivery Driver
Self-employed
11.2016 - 01.2018
Salesperson
Nectar
06.2014 - 11.2016
Shop Assistant/Storekeeper
J.Micallef Distributer
04.2010 - 06.2016