Hi, I’m
GRACE DIMACULANGAN
Birkirkara
Summary
Committed Senior Spa Therapist offering extensive knowledge of modern spa care and massages treatments. Successful at comprehensive rejuvenation plans and maintaining long-term relationships with VIP clients. Adept at organization and leadership with an outstanding eye for detail.
Overview
17
years of professional experience
Work History
PHOENICIA HOTEL - SPA & WELLNESS
Senior Spa Therapist
08.2022 - Current
Job overview
- Designed VIP client program for returning guests to promote product sales and packages.
- Fielded client complaints and rectified issues.
- Treated guests by providing Different types of Massages Mani/Pedi and other body treatments.
- Introduced cleanliness inspection program for treatment rooms.
- Cultivated calming spa atmosphere through cleanliness and design.
- Developed customized facial treatments for individual clients to address specific skin care needs.
- Analyzed skin condition and made appropriate product recommendations.
- Fostered friendly, warm, and exceptional customer experience.
- Sterilized equipment for patient treatments.
- Recommended retail products for at-home use.
- Advised clients on proper home-care regimens.
- Assessed condition of clients' skin in order to make recommendations to improve skin quality.
- Stocked treatment rooms with proper supplies.
- Educated patients on treatment options.
- Welcomed clients arriving for appointments.
- Flexibly worked evenings and weekends to maintain proper spa coverage.
- Assisted in developing monthly promotional campaigns to attract new clients.
- Provided clients with knowledge of all cosmetic services being provided.
Ratonowy Hamak SPA
Massage Therapist
10.2018 - 10.2019
Asmara SPA - The Peninsula Hotel - Manila
Licensed Massage Therapist
07.2016 - 09.2018
Makati Diamond Hotel
Certified Massage Therapist
05.2012 - 06.2016
AEC Commercial Broker LLC
Administrative Assistant
05.2006 - 08.2011
Job overview
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Drafted correspondence and other documents for CEO and department heads in company's voice.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
Education
System Technology Institute San Pablo City
Bachelor of Science from Computer Science
International School of Beauty TherapySanta Venera Malta Europe
Diploma in Body Therapy from Body Theraphy
10.2023
Skills
- Customer Support
- Cash Handling
- Aromatherapy Mastery
- Cellulite Treatment Proficiency
- Detox Body Wraps
- Product Promotion
- Waxing Knowledge
- Information Updates
- Filing Systems
- Excellent Team Player
- Skin Assessment
- Skin Rejuvenation
- Credit Card Transaction Processing
- Massage Techniques
- Microdermabrasion Treatments
- Client Intakes
- Treatment Options
- Advanced Facials
- Manicures and Pedicures
- Treatment Protocols
- Therapeutic Services
- Product Recommendations
- Care Recommendation
- Customer Relationships
- Room Sterilization
- Spa Retail Sales
- Skin Tightening Techniques
- Industry Trends Research
- Administrative Support
- Hot Stone Massage
- Marketing and Promotions
- Certified Spa Therapist
- Facial Massages
Timeline
Senior Spa Therapist
PHOENICIA HOTEL - SPA & WELLNESS
08.2022 - Current
Massage Therapist
Ratonowy Hamak SPA
10.2018 - 10.2019
Licensed Massage Therapist
Asmara SPA - The Peninsula Hotel - Manila
07.2016 - 09.2018
Certified Massage Therapist
Makati Diamond Hotel
05.2012 - 06.2016
Administrative Assistant
AEC Commercial Broker LLC
05.2006 - 08.2011
System Technology Institute
Bachelor of Science from Computer Science
International School of Beauty Therapy
Diploma in Body Therapy from Body Theraphy
Similar Profiles
MERANGOLO CARLOMERANGOLO CARLO
Chef De Rang at SCRAJO - HOTEL WELLNESS & MINERAL SPAChef De Rang at SCRAJO - HOTEL WELLNESS & MINERAL SPA
Baran AcarBaran Acar
Massage Therapist & Spa Management at , AURA SPA WELLNESS, VIENTO SPA, OCEAN SPAMassage Therapist & Spa Management at , AURA SPA WELLNESS, VIENTO SPA, OCEAN SPA
Mariane SurinMariane Surin
Receptionist Manager at Lux Spa & Wellness Medical SpaReceptionist Manager at Lux Spa & Wellness Medical Spa