Grace Skiles
Billings
Summary
Versatile professional with a strong background in customer service, training, and social media strategy. Proven ability to foster engaging experiences for guests while optimizing operations and team performance. Skilled in analyzing customer feedback to refine service protocols and enhance overall satisfaction.
Overview
7
7
years of professional experience
Work History
Server
Copper Onion Bistro
Billings
10.2025 - Current
- Delivered exceptional customer service, positively impacting guest satisfaction.
- Coordinated food and beverage orders during peak hours, ensuring timely service.
- Trained new servers on menu items and service protocols, improving team readiness.
Administrative Assistant (Part-Time)
AJ Daniels
Billings
12.2023 - Current
- Assisted with sales prep and customer follow-up
- Developed engaging content for social media platforms to enhance brand visibility.
- Analyzed social media performance metrics to refine strategies and improve outreach.
- Handled paperwork, and basic customer service tasks.
- Applied sales techniques and social media marketing.
- Handled incoming communications, including emails and phone calls.
Private Voice Instructor
Self-Employed
Billings
06.2022 - Current
- Delivered one-on-one voice lessons customized to individual student goals
- Developed lesson plans with age-appropriate vocal repertoire to enhance student engagement
- Developed customized vocal training plans for diverse student needs.
- Instructed students in vocal techniques and performance skills.
- Conducted regular assessments to monitor student progress and adjust lessons.
Shift Leader / Barista
City Brew Coffee
Billings
06.2019 - 03.2025
- Led team during high-volume shifts, ensuring smooth operations and onboarding of new hires
- Resolved challenges during rushes, managed supply shortages, and filled staff gaps to maintain service standards
- Delivered friendly, efficient customer service while ensuring order accuracy and attention to detail
Server / Barback / Host
Devils Toboggan
Billings
07.2023 - 07.2024
- Provided polished, personable service, enhancing guest experience in speakeasy-style environment
- Utilized extensive drink knowledge, advising guests on spirits, origins, and pairings to elevate their selections
- Assisted bar staff, coordinated guest flow, and facilitated smooth table turnover for optimal service efficiency
Lead Teacher
Dino Drop-In
Billings
01.2023 - 08.2023
- Created engaging lesson plans tailored to diverse age groups and learning styles, fostering an inclusive learning environment.
- Led classroom routines and managed daily teacher-to-student ratios
- Coordinated scheduling, managed parent communication, and oversaw billing processes to ensure smooth operations
Education
High School -
Senior High School
Billings, MT06-2021
Some College (No Degree) - Business Management
Montana State University/ Montana State Billings
Skills
- Customer service
- Scheduling
- Inventory management
- Event coordination
- Interpersonal skills
- Social media strategy
- Content creation
Timeline
Server
Copper Onion Bistro
10.2025 - Current
Administrative Assistant (Part-Time)
AJ Daniels
12.2023 - Current
Server / Barback / Host
Devils Toboggan
07.2023 - 07.2024
Lead Teacher
Dino Drop-In
01.2023 - 08.2023
Private Voice Instructor
Self-Employed
06.2022 - Current
Shift Leader / Barista
City Brew Coffee
06.2019 - 03.2025
High School -
Senior High School
Some College (No Degree) - Business Management
Montana State University/ Montana State Billings