Gracie Shandorf
Havre
Summary
Dedicated professional with strong time management and attention to detail. Experienced in providing exceptional customer service in fast-paced environments, ensuring satisfaction and fostering positive interactions.
Overview
4
4
years of professional experience
Work History
Certified Nursing Assistant
Northern Montana Health Care
Havre, MT
07.2025 - 08.2026
- Monitored vital signs and reported changes to nursing staff promptly.
- Assisted patients with daily living activities, ensuring comfort and safety.
- Implemented infection control measures to maintain a sterile environment.
- Provided emotional support to patients and families during care processes.
- Maintained accurate patient records in compliance with healthcare regulations.
- Collaborated with multidisciplinary teams to enhance patient care strategies.
- Educated patients on health maintenance and wellness practices as directed by nurses.
Barista
Creative Coffee
Havre, MT
01.2024 - 08.2026
- Prepared and served high-quality coffee beverages in fast-paced environment.
- Operated espresso machines and other coffee equipment efficiently.
- Assisted in training new baristas on beverage preparation techniques and customer service skills.
- Developed knowledge of menu items to provide personalized recommendations to customers.
- Maintained cleanliness and organization of work area to ensure compliance with health standards.
- Collaborated with team members to enhance workflow and improve customer satisfaction.
- Resolved customer complaints professionally, ensuring a positive experience for all patrons.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, a positive environment.
- Cleaned counters, machines, utensils, and seating areas daily.
- Controlled line and crowd with quick, efficient service.
Frozen Yogurt Shop Worker
Creative Yogurt
05.2023 - 06.2026
- Enhanced customer satisfaction by providing personalized recommendations based on preferences.
- Managed daily inventory levels and ensured product freshness through effective stock rotation.
- Trained new staff on frozen yogurt preparation and customer service protocols.
- Streamlined yogurt machine maintenance procedures to improve operational efficiency.
- Operated cash register accurately, ensuring correct change was given to customers while maintaining a balanced drawer.
- Ensured food safety standards were met by regularly sanitizing workstations and equipment.
Swim Instructor
Havre Community Pool
Havre, MT
06.2022 - 08.2022
- Instructed groups of varying ages, fostering a positive learning environment.
- Monitored student progress, adjusting techniques to enhance individual performance.
- Developed and implemented tailored swim lesson plans for diverse skill levels.
- Trained new instructors on curriculum standards and safety protocols.
Education
High School Diploma -
Havre High School
Havre, MT06-2026
No Degree - Nursing
Montana State University
Bozeman, MT05-2029
BLS/CPR Certification -
Northern Montana Healthcare
Havre07-2025
CNA Certification -
Northern Montana Healthcare
Havre, MT06-2025
Skills
- Time management
- Friendly and outgoing
- Attention to detail
- Team player
- Cash handling
- Exceptional customer service
- Order taking
- Adaptive and creative
- Beverage preparation
- Safe food handling
- Coffee machinery
Timeline
Certified Nursing Assistant
Northern Montana Health Care
07.2025 - 08.2026
Barista
Creative Coffee
01.2024 - 08.2026
Frozen Yogurt Shop Worker
Creative Yogurt
05.2023 - 06.2026
Swim Instructor
Havre Community Pool
06.2022 - 08.2022
No Degree - Nursing
Montana State University
High School Diploma -
Havre High School
BLS/CPR Certification -
Northern Montana Healthcare
CNA Certification -
Northern Montana Healthcare