Grayson Sandau
Missoula
Summary
I am a university student currently in my sophomore year. I have been working since my junior year of high school and have experience in both fast food and retail. Since being in university I have done well at managing my responsibilities of having a job and being a student. I have experience with both stocking and fulfilling orders for customers. I also have developed good communications skills with my coworkers, managers, and customers.
Overview
4
4
years of professional experience
Work History
Digital Shopper
Walmart
10.2023 - 03.2025
- Enhanced customer satisfaction by efficiently addressing and resolving digital shopping inquiries.
- Managed inventory and order fulfillment, ensuring accurate shipment of products in a timely manner.
- Tracked substitutions and informed customers of changes.
- Analyzed customer behavior data to create personalized recommendations, leading to more effective upselling and cross-selling opportunities.
- Implemented rigorous quality control measures for all products listed on the platform, ensuring customers received high-quality items consistent with their expectations.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Consistently met deadlines and quality goals for accuracy and timeliness.
CAP 2 Stocker
Walmart
08.2021 - 10.2023
- Reduced out-of-stock occurrences with efficient shelf restocking and timely product rotation.
- Upheld high standards of cleanliness both on sales floor and backroom areas through regular sweeping, mopping, and dusting tasks.
- Maintained a safe work environment by adhering to safety guidelines, properly handling equipment, and immediately addressing potential hazards.
- Participated in store reset projects to optimize product placement according to merchandising plans and promotional objectives.
- Enhanced store appearance by maintaining well-organized shelving units and ensuring products were accurately priced and labeled.
- Facilitated smooth unloading process of delivery trucks, verifying shipment contents against invoices, and organizing products for efficient storage in the backroom or immediate placement on sales floor.
Associate
Papa Murphy's
02.2021 - 06.2021
Education
No Degree - Psychology
The University of Montana
Missoula, MT05-2027
Skills
- Order fulfillment
- Online merchandising
- Product sourcing
- Customer service
- Customer relations
- Attention to detail
- Decision-making
- Delivery management
- Online order processing
- Planning and organization
- Efficient multitasking
- Loading and unloading
Timeline
Digital Shopper
Walmart
10.2023 - 03.2025
CAP 2 Stocker
Walmart
08.2021 - 10.2023
Associate
Papa Murphy's
02.2021 - 06.2021
No Degree - Psychology
The University of Montana
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