Graziella Ortoleva

I thrive on maintaining a well-organized environment. Time management has been a key strength, ensuring deliveries, handing office responsibilities each week. Providing weekly snacks and meals for all the employees. It is important that I always keep with the weekly budget according to the headcount without over-exceeding. I carefully note dietary requirements for each employee, ensuring that everyone has snacks specific to their intolerances, so no one feeling excluded. For everything office related, including groceries, cleaning, maintenance or dealing with landlord, I am the first point of contact. I respond right away to any issue that arises the studio when something must be fixed or replaced. Coordinating team-building events such as searching for suitable venues and visiting them. Obtaining quotations from various locations to determine the best fit and negotiate with the sales representatives. Ensuring health and safety inspections are conducted. Communication between finance, making sure that bills are all paid in time, and keeping record for anything spent. Coordinating company flat. Appointment scheduling and co ordination. Organized travel arrangments for executive staff members.

Organizing, planning and overseeing office activities. Control monthly expenses, input data on system and archiving. Developed footage of work for employee's. Apply work permit, as well as filling out engagement and terminations form.

Created and updated spreadsheet and presentations for weekly and monthly updates.

Managed benefits for 25+ employees, including solving related problems. Communicated closely with Head of Departments regarding the needs or issue in the office. Created and updated weekly and monthly updates to upper management. Ensured accounts payable and employee's benefits were accurately kept and organized. Developed footage of works. Control monthly monthly expenses. Helping hr with registration of new employee's such as filling out engagement and termination forms and work permits.

Inform customers about the day's specials, presenting menu and provide detailed information when asked. Take Accurate food and drinks orders, using POS ordering software, order slips or by memorizations. Check dishes and kitchenware for cleanliness and report any problems. Hands on experience with cash register and ordering information system. Strong organization and multitasking skills. Respond efficiently and accurately to customers complaints.

Providing excellent wait service to ensure satisfaction. Greet and escort customers to their tables. Communicate order details with kitchen staff. Attentiveness and patience over customers, flexibility to work in shifts. Handled customers complaints professionally, resolving issue through diplomatic acknowledgment. Trained staff members on use of POS system. Training new staff , leading team and assigning task