Guntekin Suh
Athens,Greece
Summary
- Senior Partnerships Manager with 7 years of extensive experience managing high-profile accounts and delivering innovative solutions that enhance client satisfaction. Adept at leveraging tools such as Google Analytics, Salesforce, HubSpot, Asana, and Jira to optimize client relationships and drive significant revenue growth. Recognized for a strategic approach to problem-solving and a collaborative mindset that consistently achieves high client satisfaction and operational efficiency
Overview
15
15
years of professional experience
Work History
Senior Partnerships Manager
Fast Track
03.2025 - Current
- Drive strategic partnerships across 8 high-value global accounts, contributing to an annual revenue growth of over 20%
- Manage and mentor a team of Partner Managers, enhancing overall team performance and ensuring best-in-class service delivery
- Improve partner retention and expansion by implementing targeted engagement strategies that have boosted partner satisfaction ratings by 15% and identified new revenue opportunities
- Collaborate with cross-functional teams-including product, commercial, and technical divisions-to ensure alignment with partner needs, resulting in a 25% faster time-to-market on key initiatives
- Leverage partner feedback to fuel product innovation, with insights directly informing at least three major product updates per year
- Represent Fast Track externally by speaking at over 5 industry events and partnering in multiple high-profile partner summits annually
Customer Success Manager
Retail InMotion
03.2023 - 03.2025
- Managed accounts of five leading airlines: Aer Lingus, Lufthansa, Condor, Marabu and Eurowings, ensuring seamless operations and strong client relationships
- Delivered new functionalities and developments based on client requests
- Successfully sold two strategic developments the auto-sync and the real-time payment processing in Q1/2024, generating €250,000 additional revenue and driving significant value for the company
- Prepared and presented monthly business reviews to executive leadership, highlighting progress, financial performance, and strategic growth opportunities within the account
- Collaborated with Engineering, Product, and Customer Success teams to effectively address client needs and deliver solutions
- Oversaw SaaS platform and mobile payment application deployments, ensuring successful integration and client satisfaction
- Escalated and manage technical issues, coordinating bug fixes in testing and production environments to maintain system reliability
- Created commercial proposals for new development and hardware requests to meet client demands
- Contributed to P&L reviews and strategic discussions, evaluating financial performance, revenue opportunities, and growth strategies
- Utilized tools such as Jira, Confluence, Excel, PowerPoint, and Salesforce, HubSpot to manage tasks and maintain account organization
- Partnered with Finance team to renew and draft contracts, ensuring alignment with client and business goals
- Conducted onboarding sessions for new clients, ensuring smooth integration and successful adoption of systems and services
- Ensured SLA compliance by addressing P1, P2, and P3 issues within defined resolution times
Senior Consultant
LinkedIn
03.2022 - 03.2023
- Managed Turkish and German market queues by maintaining high trust and safety standards
- Delivered exceptional support to key enterprise clients, resolving an average of 25 top-priority escalations daily, resulting in a 95% client satisfaction rating
- Built a strong relationship with clients, leading to a 97% satisfaction rate with the Global Member Safety team
- Minimized disruption for clients by proactively communicating upcoming product features and policy changes
- Collaborated across teams to enhance user experience and streamline LinkedIn products (Learning, Navigator, Premium)
Vendor/Account Manager
TikTok
02.2021 - 03.2022
- Successfully managed a complex vendor team exceeding 100 people to achieve higher monetization quality standards
- Weekly reports demonstrated a 96% improvement in efficiency driven by the team
- Performed weekly error trend analysis to optimize monetization security
- Managed well known e-commerce accounts: Amazon, eBay, Zalando, Trendyol
- Executed data-driven hashtag campaigns to promote brand awareness for each of these accounts
- Built strong cross-functional partnership and collaborated extensively with various business departments
- Assisted the policy team to update and/or change existing Turkish & German market policies depending on market trends
Senior Product Expert/Team Leader
Google
02.2018 - 02.2021
- Managed a team of 15 people on the SME team and increased team productivity by 20% through effective management and weekly task organization
- Handled escalations from the top creators in EMEA market
- Delivered a high-impact onboarding program (30 workshops/month) that increased product knowledge by 30% for 72 new hires
- Facilitated monthly meetings to ensure three Global Quality Teams were aligned on product & workflow changes
- Leveraged strong analytical skills to identify and categorize product issues, notifying the relevant teams for swift action
- Reported suspected account hijacking and fraudulent activity on payment accounts (Google AdSense)
- Utilized my expertise in online advertising and analytics (Google AdWords, Google Analytics) and internal tools to identify client needs and develop data-driven solutions
Founder
Margo
03.2017 - 02.2018
- Delivered consulting solutions to over 20 local businesses, driving an average market value increase of 15%
- Implemented targeted brand awareness campaigns that boosted local visibility, with a 25% increase in customer engagement and recognition
- Prepared and delivered detailed monthly risk analysis reports for each client, highlighting potential risks and mitigation strategies
- Conducted comprehensive assessments for each client, identifying key operational and strategic challenges
- Recommended and implemented over 30 tailored solutions, leading to a 20% improvement in operational efficiency and a 10% increase in revenue for clients
- Enabled business owners to proactively manage risks, reducing potential financial losses by 12% on average
Technical Specialist - Tier 2
Apple
05.2016 - 03.2017
- Delivered software and device support to over 100 Apple Enterprise customers weekly, resolving 95% of issues within the first interaction
- Achieved a customer satisfaction score of 98%, contributing to a positive brand experience and increased customer loyalty
- Utilised exceptional time management skills to handle an average of 30 support cases per day, while maintaining high attention to detail and effective teamwork
Team Leader
Turkish Airlines
04.2013 - 08.2015
- Led an operations team of 13 members, delivering performance feedback and successfully training over 50 new hires, enhancing team productivity and effectiveness
- Reported and resolved operational issues to headquarters, enhancing team efficiency by 20%
- Demonstrated flexibility and resilience by effectively managing teams across different countries, cultures, and time zones, ensuring seamless operations under pressure
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed
Operations Specialist
DB Schenker Arkas
06.2010 - 09.2011
- Ensured import and export operations ran efficiently and effectively
- Provided payments to government agencies due to legalization
- Collaborated with the field operation team and offered solutions due to operation needs
- Oversaw day-to-day operations, delegating tasks appropriately to ensure smooth workflow and timely completion of projects
- Collaborated across departments to identify opportunities for process improvements and increased efficiency
Education
Bachelor of Science - Public Administration
Anadolu University
Eskisehir, Turkey06.2017
Bachelor of Science - Business Management
Trakya University
Edirne, Turkey06.2015
Associate of Science - Logistics
Trakya University
Edirne, Turkey06.2011
Skills
- Google AdWords
- Google Analytics
- Jira
- Slack
- Confluence
- MacOS
- IOS
- Tableau
- Asana
- Cisco
- HubSpot CRM
- Zendesk
- Microsoft Excel
- Salesforce
- PowerPoint
- iLog
Languages
English
Bilingual or Proficient (C2)
Turkish
Bilingual or Proficient (C2)
German
Upper intermediate (B2)
Hobbies and Interests
- Technology
- Electronics
- Foreign Languages
- Vocalization
- Photography
Work Eligibility
Eligible to work in EU and UK
Timeline
Senior Partnerships Manager
Fast Track
03.2025 - Current
Customer Success Manager
Retail InMotion
03.2023 - 03.2025
Senior Consultant
LinkedIn
03.2022 - 03.2023
Vendor/Account Manager
TikTok
02.2021 - 03.2022
Senior Product Expert/Team Leader
Google
02.2018 - 02.2021
Founder
Margo
03.2017 - 02.2018
Technical Specialist - Tier 2
Apple
05.2016 - 03.2017
Team Leader
Turkish Airlines
04.2013 - 08.2015
Operations Specialist
DB Schenker Arkas
06.2010 - 09.2011
Bachelor of Science - Public Administration
Anadolu University
Bachelor of Science - Business Management
Trakya University
Associate of Science - Logistics
Trakya University
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