Gvantsa Revazishvili
Guest Service Agent
Bugibba,51
Overview
4
4
years of professional experience
Work History
Front Office Suoervisor
Vazisubani Estate
08.2021 - 07.2022
- Assisted guests with special requests, demonstrating excellent problem-solving skills and a commitment to customer satisfaction.
- Coordinated with other departments to resolve any guest issues promptly, ensuring a seamless guest experience from arrival to departure.
- Organized staff scheduling effectively to maintain appropriate coverage during peak hours without compromising service quality.
- Enhanced guest satisfaction by efficiently managing front office operations and addressing customer concerns promptly.
- Trained new front office staff, ensuring thorough understanding of hotel policies and procedures.
Guest Service Agent
Holiday Inn Express Malta
06.2023 - Current
- Managed group bookings to ensure seamless organization of events and accommodations.
- Streamlined check-in process to decrease wait times and increase customer satisfaction.
- Assisted guests with reservations, modifications, and cancellations to meet their travel needs.
- Resolved billing disputes promptly, maintaining professionalism and customer satisfaction throughout the process.
- Assisted guests with check-ins, account inquiries, and any additional services needed.
- Responded to incoming guests, telephone calls, and email inquiries with efficiency and professionalism.
- Greeted guests upon arrival and offered assistance.
- Supported front desk team members during peak times, ensuring efficient operations under high-pressure situations.
Front Office Recepcionist
Akhasheni Wine Resort & Spa
1 2020 - 6 2020
Front Office Receptionist
Kvareli Lke Resort & Spa
07.2020 - 07.2021
Education
School Of Tourism -
Ivane Javakhishvili Tbilisi State Univeristy
09.2020 - 05.2014
Skills
Front Desk Operations
Shift Scheduling
Issue handling
Reservation Management
Staff Supervision
Lost and Found Management
Employee Management
Hospitality services
Training and coaching
Documentation and control
Personal Information
- Gender: Female
- Marital Status: Unmarried
Languages
English
Advanced
C1
Russian
Advanced
C1
Timeline
Guest Service Agent
Holiday Inn Express Malta
06.2023 - Current
Front Office Suoervisor
Vazisubani Estate
08.2021 - 07.2022
School Of Tourism -
Ivane Javakhishvili Tbilisi State Univeristy
09.2020 - 05.2014
Front Office Receptionist
Kvareli Lke Resort & Spa
07.2020 - 07.2021
Front Office Recepcionist
Akhasheni Wine Resort & Spa
1 2020 - 6 2020