Overview
Work History
Education
Skills
Personal Information
Languages
Timeline
Generic
Gvantsa Revazishvili

Gvantsa Revazishvili

Guest Service Agent
Bugibba,51

Overview

4
4
years of professional experience

Work History

Front Office Suoervisor

Vazisubani Estate
08.2021 - 07.2022
  • Assisted guests with special requests, demonstrating excellent problem-solving skills and a commitment to customer satisfaction.
  • Coordinated with other departments to resolve any guest issues promptly, ensuring a seamless guest experience from arrival to departure.
  • Organized staff scheduling effectively to maintain appropriate coverage during peak hours without compromising service quality.
  • Enhanced guest satisfaction by efficiently managing front office operations and addressing customer concerns promptly.
  • Trained new front office staff, ensuring thorough understanding of hotel policies and procedures.

Guest Service Agent

Holiday Inn Express Malta
06.2023 - Current
  • Managed group bookings to ensure seamless organization of events and accommodations.
  • Streamlined check-in process to decrease wait times and increase customer satisfaction.
  • Assisted guests with reservations, modifications, and cancellations to meet their travel needs.
  • Resolved billing disputes promptly, maintaining professionalism and customer satisfaction throughout the process.
  • Assisted guests with check-ins, account inquiries, and any additional services needed.
  • Responded to incoming guests, telephone calls, and email inquiries with efficiency and professionalism.
  • Greeted guests upon arrival and offered assistance.
  • Supported front desk team members during peak times, ensuring efficient operations under high-pressure situations.

Front Office Recepcionist

Akhasheni Wine Resort & Spa
1 2020 - 6 2020

Front Office Receptionist

Kvareli Lke Resort & Spa
07.2020 - 07.2021

Education

School Of Tourism -

Ivane Javakhishvili Tbilisi State Univeristy
09.2020 - 05.2014

Skills

    Front Desk Operations

    Shift Scheduling

    Issue handling

    Reservation Management

    Staff Supervision

    Lost and Found Management

    Employee Management

    Hospitality services

    Training and coaching

    Documentation and control

Personal Information

  • Gender: Female
  • Marital Status: Unmarried

Languages

English
Advanced
C1
Russian
Advanced
C1

Timeline

Guest Service Agent

Holiday Inn Express Malta
06.2023 - Current

Front Office Suoervisor

Vazisubani Estate
08.2021 - 07.2022

School Of Tourism -

Ivane Javakhishvili Tbilisi State Univeristy
09.2020 - 05.2014

Front Office Receptionist

Kvareli Lke Resort & Spa
07.2020 - 07.2021

Front Office Recepcionist

Akhasheni Wine Resort & Spa
1 2020 - 6 2020

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Gvantsa RevazishviliGuest Service Agent