Hailey Brewer
Missoula,MT
Summary
Strong background in customer relations and effective communication. Known for warmth and friendliness, adept at assisting customers in any situation. Enjoys collaborating with team members to create positive guest experiences.
Professional with strong skills in customer service and administrative tasks, ready to excel in pivotal role. Known for effective communication, adaptability, and reliability in fast-paced environments. Capable of managing front desk operations, coordinating with team members, and delivering results that enhance guest experiences. Proven ability to handle multitasking, problem-solving, and maintaining welcoming atmosphere.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Front Desk Agent
Best Western Plus Hotel
02.2024 - Current
- Answered customer telephone calls promptly and appropriately handled needs.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Answered multi-line phone system and enthusiastically greeted callers.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
Student Teacher
ASUM Child Care
05.2023 - 11.2023
- Facilitated small group activities and one-on-one instruction to meet individual student needs.
- Supported diverse learners with differentiated instruction strategies tailored to individual needs and abilities.
Private Nanny
Private Families
04.2017 - 08.2023
- Developed strong relationships with parents, maintaining open communication about each child''s progress and needs.
- Built positive and nurturing environments to support child social and emotional growth.
- Implemented daily routines for optimal child development and created a structured environment.
- Played games, worked on puzzles, and read books to young children.
Kitchen Crew / Hostess / Server
Mackenzie River Pizza Co.
07.2019 - 07.2021
- Learned other teammates' work tasks to train as backup.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Kept detailed payment records throughout the shift to complete cash and card payments.
Digital Archive Clerk
Montana Interactive
05.2018 - 08.2018
- Streamlined usage by creating organizational systems for newly digitized records and documents.
Education
Bachelor of Arts - Psychology / Pre Law
University of Montana
Missoula, MT05.2025
Highschool diploma -
Helena High School
Helena06.2021
Skills
- Efficient dining management
- Proficient in verbal and written expression
- Attention to detail
- Efficiency in task management
- Accurate data entry for registrations
- Safety procedures implementation
- Client relations assistance
- Organizational office oversight
- Systematic data storage
- Customer service
Certification
Certificate of Applied Sciences - Forensic Studies - University of Montana
Timeline
Front Desk Agent
Best Western Plus Hotel
02.2024 - Current
Student Teacher
ASUM Child Care
05.2023 - 11.2023
Kitchen Crew / Hostess / Server
Mackenzie River Pizza Co.
07.2019 - 07.2021
Digital Archive Clerk
Montana Interactive
05.2018 - 08.2018
Private Nanny
Private Families
04.2017 - 08.2023
Bachelor of Arts - Psychology / Pre Law
University of Montana
Highschool diploma -
Helena High School
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