Hailey Wright
Kalispell
Summary
Service-oriented professional with a strong record in customer upselling and relationship management. Expertise in delivering exceptional dining experiences and effectively resolving complaints to boost customer satisfaction. Proven ability to enhance customer loyalty through strategic engagement and support.
Overview
4
4
years of professional experience
Work History
Server
Famous Dave's Bar-B-Que
Kalispell
09.2025 - Current
- Accurately processed food and drink orders while maintaining efficiency.
- Maintained cleanliness and organization of dining area throughout shifts.
- Handled cash transactions and operated point-of-sale system effectively.
- Collaborated with team members to ensure seamless service during peak hours.
- Resolved customer complaints professionally, ensuring positive experiences.
- Trained new servers on restaurant policies and best practices for service delivery.
- Delivered exceptional customer service to enhance satisfaction.
Bartender/Server
The Lodge At Mcgregor Lake
Marion
03.2025 - 10.2025
- Mixed and served cocktails tailored to customer preferences and bar recipes.
- Maintained cleanliness and organization of bar area throughout shifts.
- Processed customer orders efficiently using point-of-sale systems.
- Monitored inventory levels and assisted in restocking supplies as necessary.
- Adhered to safety and health regulations while handling beverages.
- Cultivated strong working relationships with coworkers through effective communication.
- Managed cash drawer at end of each shift, ensuring accuracy of funds received.
- Prepared cocktails according to bar recipes, serving wine, draft, and bottled beer.
Server
Old Chicago Pizza
Missoula
11.2022 - 07.2023
- Delivered exceptional service to high volume of daily customers.
- Operated POS terminals for order input, bill splitting, and total calculations.
- Displayed enthusiasm and in-depth knowledge of restaurant menu and products.
- Greeted customers, addressed inquiries, and recommended specials to boost sales.
- Checked customer satisfaction with meals and promptly resolved issues.
- Communicated effectively with hosts, bussers, and kitchen staff to enhance service delivery.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpets, and organizing server stations.
Barista
Liquid Planet
Missoula
07.2022 - 07.2023
- Greeted and communicated with customers to facilitate beverage orders and provide tailored recommendations.
- Prepared and served espresso drinks, blended coffees, and teas.
- Maintained composure during high-volume periods and special events to ensure quality service.
- Managed daily morning rush efficiently with levelheaded customer service strategies.
- Organized workspace to enhance accessibility for coworkers and resources.
- Memorized recipes for specialty coffee beverages and seasonal offerings to improve service accuracy.
- Adhered to health safety and sanitation guidelines, successfully passing state inspections.
Server/Restaurant Hostess
Old Chicago Pizza
Missoula
07.2022 - 05.2023
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
- Greeted guests and sat customers at tables or in waiting areas.
- Stayed attentive to server availability and table turnover to quickly seat guests.
- Helped restaurant staff set up small and large events to coordinate smooth execution.
- Communicated with servers about new tables, changes in food availability and customer comments.
- Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
- Developed long-term relationships with customers to increase opportunities for repeat business.
Education
High School Diploma -
Big Sky High School
Missoula, MT06.2022
Some College (No Degree) - Business Administration And Management
The University of Montana
Missoula, MTSkills
- Food safety expertise
- Customer upselling
- High energy and stamina
- Team collaboration
- Warm and friendly demeanor
- Conflict resolution
- Service orientation
- High volume dining experience
- Relationship building
- Pressure management
Timeline
Server
Famous Dave's Bar-B-Que
09.2025 - Current
Bartender/Server
The Lodge At Mcgregor Lake
03.2025 - 10.2025
Server
Old Chicago Pizza
11.2022 - 07.2023
Barista
Liquid Planet
07.2022 - 07.2023
Server/Restaurant Hostess
Old Chicago Pizza
07.2022 - 05.2023
High School Diploma -
Big Sky High School
Some College (No Degree) - Business Administration And Management
The University of Montana