Haizea Fidalgo Martinez
Customer Service
Summary
Detail-oriented team player with strong background and interest in the igaming industry seeking a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
3
3
years of professional experience
4
4
Languages
Work History
Customer Service
Lowen Play ES
11.2023 - Current
- Risk, Fraud and KYC
- Verification (CDD) of player according to GDPR principles
- Performing checks on customers withdrawals according to on risk levels
- Determination of fraudulent activities
- Appropriate investigation of risk and AML Alerts
- Developed customer service scorecards to measure customer service performance.
- Provided outstanding customer service.
- Responsible gaming
- Assist players with queries about responsible gaming and suggest appropriate measures
- Review player limits and transaction behavior
Customer Service
Grodt Group
07.2022 - 11.2022
- Developed customer service scorecards to measure customer service performance.
- Provided outstanding customer service.
- Met customer service objectives by providing superior customer service to English, French, German-speaking customers.
- Developed a deep understanding of customer service principles and customer service best practices.
- Improved customer service ratings and accurately solved problems using active listening and customer service skills.
- Evaluated customer service standards, policies and procedures to verify customer service goal achievement.
Logistics Manager
Karrexapak S.L
07.2021 - 04.2022
- Reviewed and negotiated contracts with carriers to optimize shipping costs.
- Managed logistics budgets and forecasting to achieve cost-effective operations.
- Established contingency plans for potential disruptions in the supply chain, ensuring business continuity during unforeseen circumstances.
- Tracked production and quality control systems to proactively identify deficiencies.
- Developed and maintained knowledgeable and productive team of employees.
- Led improvement initiatives to advance operational efficiencies and increase revenue.
Education
No Degree - Logistics Management
Ministry of Spain
Remote 04.2001 -
Bachelor of Science - Tourism Management
University of Vigo
Orense 04.2001 -
Skills
Timeline
Customer Service
Lowen Play ES
11.2023 - Current
Customer Service
Grodt Group
07.2022 - 11.2022
Logistics Manager
Karrexapak S.L
07.2021 - 04.2022
No Degree - Logistics Management
Ministry of Spain
04.2001 -
Bachelor of Science - Tourism Management
University of Vigo
04.2001 -
Similar Profiles
Rybecca GoschaRybecca Goscha
Design/Production Artist at LowenDesign/Production Artist at Lowen
Daniel BreenDaniel Breen
Director of projects at Lowen Construction LtdDirector of projects at Lowen Construction Ltd
Connell CrosslandConnell Crossland
Professional Basketball Player at Hertener LowenProfessional Basketball Player at Hertener Lowen
Kimberlee KurtzKimberlee Kurtz
Customer Service at WalmartCustomer Service at Walmart
Santiago Alarcon GuzmanSantiago Alarcon Guzman
Customer Service at ReDgitalCustomer Service at ReDgital