Summary
Overview
Work History
Education
Skills
Timeline
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Hannah Hollifield

Marion

Summary

Dynamic and detail-oriented professional with a proven track record at Appalachian Foot & Ankle, excelling in customer service and appointment scheduling. Adept at managing patient records and enhancing operational efficiency, I bring strong time management skills and a commitment to fostering positive patient experiences. Skilled in EHR systems and effective communication.

Overview

13
13
years of professional experience

Work History

Front Desk Receptionist

Appalachian Foot & Ankle
06.2022 - 04.2025
  • Managed patient scheduling and appointment confirmations to enhance operational efficiency.
  • Coordinated communication between patients and medical staff, ensuring timely information exchange.
  • Maintained accurate patient records using electronic health record (EHR) systems for compliance and accessibility.
  • Assisted with insurance verification processes to streamline patient admissions and reduce delays.
  • Provided exceptional customer service by addressing inquiries and resolving issues promptly.
  • Trained new reception staff on office protocols and software usage to improve team performance.
  • Oversaw daily front desk activities, ensuring adherence to policies and procedures for optimal functionality.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Collected room deposits, fees, and payments.

CNA

Rose Hill Retirement Community
07.2012 - 08.2024
  • Assisted residents with daily living activities, ensuring comfort and dignity.
  • Monitored vital signs and reported changes to nursing staff for timely interventions.
  • Provided emotional support to residents, fostering a compassionate environment.
  • Collaborated with interdisciplinary teams to develop personalized care plans.
  • Trained new staff on best practices for resident care and safety protocols.
  • Implemented infection control procedures, enhancing overall health standards within the facility.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Assisted patients with daily living activities, promoting independence and dignity.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Provided emotional support for patients during challenging times, fostering a positive healing environment.

Education

GED -

Mayland Community College
Spruce Pine, NC

Skills

  • Customer service
  • Attention to detail
  • Time management
  • Listening skills
  • Cash handling
  • Telephone etiquette
  • Data entry
  • Scheduling
  • Appointment scheduling
  • Front office management
  • Skilled in [software]

Timeline

Front Desk Receptionist

Appalachian Foot & Ankle
06.2022 - 04.2025

CNA

Rose Hill Retirement Community
07.2012 - 08.2024

GED -

Mayland Community College

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Hannah Hollifield