Hannah Hollifield
Marion
Summary
Dynamic and detail-oriented professional with a proven track record at Appalachian Foot & Ankle, excelling in customer service and appointment scheduling. Adept at managing patient records and enhancing operational efficiency, I bring strong time management skills and a commitment to fostering positive patient experiences. Skilled in EHR systems and effective communication.
Overview
13
13
years of professional experience
Work History
Front Desk Receptionist
Appalachian Foot & Ankle
06.2022 - 04.2025
- Managed patient scheduling and appointment confirmations to enhance operational efficiency.
- Coordinated communication between patients and medical staff, ensuring timely information exchange.
- Maintained accurate patient records using electronic health record (EHR) systems for compliance and accessibility.
- Assisted with insurance verification processes to streamline patient admissions and reduce delays.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Trained new reception staff on office protocols and software usage to improve team performance.
- Oversaw daily front desk activities, ensuring adherence to policies and procedures for optimal functionality.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Collected room deposits, fees, and payments.
CNA
Rose Hill Retirement Community
07.2012 - 08.2024
- Assisted residents with daily living activities, ensuring comfort and dignity.
- Monitored vital signs and reported changes to nursing staff for timely interventions.
- Provided emotional support to residents, fostering a compassionate environment.
- Collaborated with interdisciplinary teams to develop personalized care plans.
- Trained new staff on best practices for resident care and safety protocols.
- Implemented infection control procedures, enhancing overall health standards within the facility.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Assisted patients with daily living activities, promoting independence and dignity.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Provided emotional support for patients during challenging times, fostering a positive healing environment.
Education
GED -
Mayland Community College
Spruce Pine, NCSkills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Cash handling
- Telephone etiquette
- Data entry
- Scheduling
- Appointment scheduling
- Front office management
- Skilled in [software]
Timeline
Front Desk Receptionist
Appalachian Foot & Ankle
06.2022 - 04.2025
CNA
Rose Hill Retirement Community
07.2012 - 08.2024
GED -
Mayland Community College
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