Hannah McClellan
Belgrade
Summary
Dynamic Transportation Manager with proven success at Lone Mountain Ranch, enhancing fleet management and dispatching efficiency. Expert in compliance and maintenance planning, achieving zero violations while reducing breakdowns. A strong leader skilled in training and developing teams, driving operational excellence and guest satisfaction through innovative strategies.
Overview
15
15
years of professional experience
Work History
Transportation Manager
Lone Mountain Ranch
Big Sky
01.2022 - Current
- Directed transportation logistics for over 100 weekly guest trips, ensuring 100% on-time arrivals.
- Implemented preventative maintenance schedules for 15+ vehicles, reducing unexpected breakdowns by 20%.
- Oversaw DOT inspections and insurance renewals, achieving zero violations or missed deadlines.
- Streamlined dispatch operations by integrating facility activities into master schedules, improving vehicle utilization by 15%.
Transportation & Retail Manager
Lone Mountain Ranch
Big Sky
01.2017 - 01.2022
- Managed transportation scheduling and fleet compliance for 30+ weekly trips, consistently meeting safety and guest service standards.
- Introduced GPS tracking and maintenance logs, cutting repair costs by 10% and improving accountability.
- Directed all retail operations, including ordering, vendor negotiations, and inventory control for $200K+ in annual merchandise.
- Conducted monthly audits, maintaining <2% shrink rate and <$5K variance between retail assets and COGS.
- Designed and launched staff uniform program for 100+ employees, overseeing procurement, vendor management, and distribution.
- Enhanced merchandising strategy and daily retail presentation, driving guest purchases and strengthening brand consistency.
Front Desk Associate
Element by Westin
Bozeman
01.2016 - 01.2017
- Delivered exceptional guest service by managing check-ins/outs, bookings, and billing with accuracy and efficiency.
- Assisted guests with travel arrangements and local activity recommendations, enhancing overall satisfaction scores.
- Resolved guest complaints promptly, reinforcing brand standards and loyalty.
Hostess
Montana Ale Works
Bozeman
01.2016 - 12.2016
- Greeted guests warmly and managed seating arrangements efficiently.
- Maintained cleanliness and organization of dining and waiting areas.
- Coordinated with servers to ensure timely service for guests.
- Handled guest inquiries and resolved seating issues promptly.
- Monitored wait times and communicated updates to guests effectively.
- Collected feedback from guests to improve service quality.
Clubhouse Service Manager (Seasonal)
Gozzer Ranch Golf & Lake Club
Coeur d'Alene
06.2016 - 09.2016
- Directed AM dining operations for high-volume clubhouse service, overseeing daily setup and execution.
- Interviewed, hired, and trained new staff, creating onboarding materials and quizzes to ensure service consistency.
- Managed staffing levels and stepped into service roles as needed, ensuring uninterrupted member experiences.
Food & Beverage Manager Intern
The Stock Farm
Hamilton
06.2015 - 09.2015
- Executed high-end private events for ultra-high-net-worth clients in exclusive venues.
- Coordinated event logistics, including menus, décor, rentals, and transportation, to meet luxury standards.
Administrative Assistant
Jelt Belt
Bozeman
01.2014 - 01.2015
- Implemented QuickBooks system, managing accounts payable/receivable with precision.
- Tracked and fulfilled customer orders, ensuring on-time delivery and accuracy.
- Prepared financial records and reports to support year-end tax filings.
Golf Shop Assistant / Guest Services
The Plateau Club
Sammamish
01.2011 - 01.2014
- Scheduled tee times and managed course flow to maximize member satisfaction.
- Merchandised pro shop inventory, applying sales techniques to increase revenue.
- Fitted members with golf equipment, ensuring personalized service.
- Supported guest services by coordinating carts, clubs, and maintaining practice facilities.
Receptionist
Leschi Lakeside Professional Offices
Seattle
01.2013 - 12.2013
- Greeted visitors and clients with professionalism and warmth.
- Managed multi-line phone system to direct calls efficiently.
- Scheduled appointments for staff and maintained calendar updates.
- Prepared and organized documents for meetings and presentations.
- Maintained office supplies inventory and ordered necessary items.
- Coordinated mail distribution and handled incoming packages efficiently.
- Ensured reception area remained clean, welcoming, and organized.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
Education
Bachelor of Science - Business Management
Montana State University
Bozeman, MT01.2017
Skills
- Fleet management and dispatching
- Maintenance planning and vendor management
- Compliance with insurance standards
- Inventory management strategies
- Leadership in employee training
- Advanced Excel capabilities
- Google Workspace applications knowledge
- POS system expertise including Symphony, Silverware, Aloha,
- Reservation System highly advanced expertise in LightSpeed and Maestro
- Telematics integration skills
- QuickBooks financial analysis
Skills
Fleet & Transportation Management, Preventative Maintenance, Guest Services, Retail & Inventory Control, Vendor Relations & Cost Control, Staff Training & Leadership, Regulatory Compliance (DOT, Insurance, YNP), Reservation & POS Systems, Microsoft Office Suite (Excel, Access, Word), QuickBooks & Financial Reporting
Affiliations
Collegiate Scratch Golfer
Timeline
Transportation Manager
Lone Mountain Ranch
01.2022 - Current
Transportation & Retail Manager
Lone Mountain Ranch
01.2017 - 01.2022
Clubhouse Service Manager (Seasonal)
Gozzer Ranch Golf & Lake Club
06.2016 - 09.2016
Front Desk Associate
Element by Westin
01.2016 - 01.2017
Hostess
Montana Ale Works
01.2016 - 12.2016
Food & Beverage Manager Intern
The Stock Farm
06.2015 - 09.2015
Administrative Assistant
Jelt Belt
01.2014 - 01.2015
Receptionist
Leschi Lakeside Professional Offices
01.2013 - 12.2013
Golf Shop Assistant / Guest Services
The Plateau Club
01.2011 - 01.2014
Bachelor of Science - Business Management
Montana State University