Overview
Work History
Education
Skills
Timeline
Generic

Hannah Mitchell

Belgrade

Overview

9
9
years of professional experience

Work History

Universal Banker

American Bank
03.2024 - Current
  • Opened personal and business checking, savings, money market and certificates of deposit accounts and ordered checks, debit cards and furnished online banking details to facilitate new transactions.
  • Improved customer satisfaction by providing personalized banking solutions and addressing client needs promptly.
  • Answered questions regarding proper documentation needed to open and maintain business and personal accounts.


Customer SVC Specialist/ Customer SVC Supervisor

First Federal Savings Bank
06.2023 - 03.2024
  • Placed outbound customer service or customer satisfaction calls to follow up on issues.
  • Responded to customer calls to answer questions about products and services.
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Educated staff on organizational mission and goals to help employees achieve success.

Teller/Universal Banker

American Bank
06.2020 - 03.2023


  • Processed customer transactions promptly, minimizing wait times.
  • Maintained friendly and professional customer interactions.
  • Executed wire transfers, stop payments and account transfers.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Contacted customers as soon as issues arose to immediately find resolution before problem escalated.
  • Backed up teller team by handling needs of new and existing customers at main counter.
  • Answered telephone inquiries on checking and savings accounts and lines of credit

Teller

Bank Of Bozeman
11.2019 - 06.2020
  • Rapidly and efficiently prepared customer and ATM cash and change orders
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches
  • Upheld strict financial controls by keeping funds secure and accurately transferring monies
  • Maintained teller drawer to perform bank transactions
  • Performed customer transactions for cashiers checks, deposits and withdrawals
  • Organized, stocked and maintained teller window area

Laborer

Kamps Seed Farm
10.2015 - 05.2020
  • Cleaned and operated machinery for optimal team productivity
  • Supported needs of grading potatoes with skill and efficiency
  • Monitored machines during operation to detect sounds of malfunctioning or excessive vibration
  • Worked alongside team to accomplish work goals according to schedule

Customer Service Cashier

High Caliber Sports
10.2017 - 04.2018
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Maintained reports of transactions and greeted customers when entering and leaving the establishment.
  • Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.

Education

One Year Bible - Bible Studies

West Coast Baptist College
Lancaster, CA
05.2017

Skills

  • Inbound Customer Calls
  • Consumer Banking
  • Business Banking
  • Customer Service
  • Teller Transactions

Timeline

Universal Banker

American Bank
03.2024 - Current

Customer SVC Specialist/ Customer SVC Supervisor

First Federal Savings Bank
06.2023 - 03.2024

Teller/Universal Banker

American Bank
06.2020 - 03.2023

Teller

Bank Of Bozeman
11.2019 - 06.2020

Customer Service Cashier

High Caliber Sports
10.2017 - 04.2018

Laborer

Kamps Seed Farm
10.2015 - 05.2020

One Year Bible - Bible Studies

West Coast Baptist College

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Hannah Mitchell