Hannah Mitchell
Belgrade
Overview
9
9
years of professional experience
Work History
Universal Banker
American Bank
2024.03 - Current
- Opened personal and business checking, savings, money market and certificates of deposit accounts and ordered checks, debit cards and furnished online banking details to facilitate new transactions.
- Improved customer satisfaction by providing personalized banking solutions and addressing client needs promptly.
- Answered questions regarding proper documentation needed to open and maintain business and personal accounts.
Customer SVC Specialist/ Customer SVC Supervisor
First Federal Savings Bank
2023.06 - 2024.03
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Responded to customer calls to answer questions about products and services.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Educated staff on organizational mission and goals to help employees achieve success.
Teller/Universal Banker
American Bank
2020.06 - 2023.03
- Processed customer transactions promptly, minimizing wait times.
- Maintained friendly and professional customer interactions.
- Executed wire transfers, stop payments and account transfers.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Contacted customers as soon as issues arose to immediately find resolution before problem escalated.
- Backed up teller team by handling needs of new and existing customers at main counter.
- Answered telephone inquiries on checking and savings accounts and lines of credit
Teller
Bank Of Bozeman
2019.11 - 2020.06
- Rapidly and efficiently prepared customer and ATM cash and change orders
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches
- Upheld strict financial controls by keeping funds secure and accurately transferring monies
- Maintained teller drawer to perform bank transactions
- Performed customer transactions for cashiers checks, deposits and withdrawals
- Organized, stocked and maintained teller window area
Laborer
Kamps Seed Farm
2015.10 - 2020.05
- Cleaned and operated machinery for optimal team productivity
- Supported needs of grading potatoes with skill and efficiency
- Monitored machines during operation to detect sounds of malfunctioning or excessive vibration
- Worked alongside team to accomplish work goals according to schedule
Customer Service Cashier
High Caliber Sports
2017.10 - 2018.04
- Resolved customer complaints and maintained clean and tidy checkout area.
- Maintained reports of transactions and greeted customers when entering and leaving the establishment.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
Education
One Year Bible - Bible Studies
West Coast Baptist College
Lancaster, CA05.2017
Skills
- Inbound Customer Calls
- Consumer Banking
- Business Banking
- Customer Service
- Teller Transactions
Timeline
Universal Banker
American Bank
2024.03 - Current
Customer SVC Specialist/ Customer SVC Supervisor
First Federal Savings Bank
2023.06 - 2024.03
Teller/Universal Banker
American Bank
2020.06 - 2023.03
Teller
Bank Of Bozeman
2019.11 - 2020.06
Customer Service Cashier
High Caliber Sports
2017.10 - 2018.04
Laborer
Kamps Seed Farm
2015.10 - 2020.05
One Year Bible - Bible Studies
West Coast Baptist College