Hannah Welty
Missoula
Summary
Diverse professional with extensive experience at Buff City Soap and Thomas M. Vertin and Company. Has had various exposures to handling complex situations with customers or clients. Proven problem-solver with strong organizational skills. Committed to giving a joyous and openminded attitude at all times; a fast learner who openly communicates and strives for excellence.
Overview
6
6
years of professional experience
Work History
Supervising Assistant Manager
Buff City Soap
08.2022 - Current
- Enhanced employee productivity through regular performance evaluations and tailored training programs.
- Implemented robust quality control measures to maintain high standards of service delivery consistently.
- Established a positive work environment with effective leadership, clear expectations, and open communication.
- Implemented and developed operational standards, policies and procedures.
- Managed large-scale projects and introduced new systems, tools, and processes to achieve challenging objectives.
- Oversaw phone and online transactions.
- Resolved issues to enhance customer satisfaction.
Funeral Assistant
Thomas M. Vertin & Company
08.2023 - 05.2024
- Supported funeral director with all facets of funeral service coordination.
- Greeted funeral guests and coordinated seating.
- Drove company vehicles to transport remains or families to services.
- Welcomed families and visitors into facility and guided into appropriate visitation rooms or chapel.
- Prepared facilities for funeral visitations and memorial services, arranging chairs and flower arrangements and setting up sign-in books and memorial cards.
- Set up flowers, opened and closed caskets and acted as pallbearer.
- Carried flowers to hearses or limousines for transportation to churches and places of interment.
- Provided administrative support to funeral home staff.
- Utilized software to develop and produce personalized memorial items.
- Handled a high volume of calls, addressing various questions.
- Prepared professional documents tailored for funeral arrangements and related proceedings.
Removal Technician
Thomas M. Vertin & Company
08.2023 - 05.2024
- Transferred living remains to their designated funeral home from where they passed.
- Assisted in various police tasks.
- Contributed to positive family experiences by providing excellent care throughout the moving process.
- Maintained a safe working environment by adhering to company safety guidelines and properly securing the decedent during transport.
- Oversaw confidential documents and processed them into the database.
- Managed sensitive situations involving bereaved families or loved ones.
- Successfully managed challenging scenarios.
Cashier
Ole’s Country Store
09.2019 - 08.2022
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Managed cleanliness of the store.
Education
High School Diploma -
Hellgate Highschool
Missoula, MT05.2021
Skills
- Customer service
- Problem-solving
- Conflict resolution
- Computer skills
- Multitasking Abilities
- Organizational skills
- Active listening
- Fast learner
- Open minded
Timeline
Funeral Assistant
Thomas M. Vertin & Company
08.2023 - 05.2024
Removal Technician
Thomas M. Vertin & Company
08.2023 - 05.2024
Supervising Assistant Manager
Buff City Soap
08.2022 - Current
Cashier
Ole’s Country Store
09.2019 - 08.2022
High School Diploma -
Hellgate Highschool
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