Harley Pohl Smith
Missoula
Summary
Dynamic hospitality professional with extensive experience at Missoula Paddleheads Baseball Team. Proven ability to enhance customer satisfaction through strong relationship building and effective problem-solving. Highly reliable and fluent in Spanish, skilled in multitasking and food safety, ensuring a safe and enjoyable experience for all guests.
Overview
2
2
years of professional experience
Work History
Bartender
Missoula Paddleheads Baseball Team
05.2025 - 09.2025
- Resolved customer issues promptly, fostering positive relationships and enhancing overall experience.
- Assisted with staff training.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Monitored alcohol consumption and adhered to responsible serving guidelines to ensure guest safety.
Concessions Shift Lead
Missoula Paddleheads Baseball Team
05.2025 - 09.2025
- Supervised daily operations of concessions stand, ensuring efficient service and customer satisfaction.
- Trained and mentored new staff on best practices for food safety and customer interaction.
- Waitstaffed for private parties when the business was understaffed.
Concessions Worker
Missoula Paddleheads Baseball Team
05.2023 - 09.2025
- Operated cash register efficiently during high-volume events.
- Maintained cleanliness and organization of concession stands.
- Assisted customers with menu selections and dietary inquiries.
- Prepared food items according to safety and sanitation guidelines.
Education
Bachelor of Arts - History
University of California, Santa Barbara
Santa Barbara, CA06-2029
High School Diploma -
Sentinel High School
Missoula06-2025
Skills
- Strong multitasking
- Customer service
- Highly reliable
- Hospitality service expertise
- Fluency in Spanish
- Fast learner
- Relationship building
- Complex Problem-solving
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Bartender
Missoula Paddleheads Baseball Team
05.2025 - 09.2025
Concessions Shift Lead
Missoula Paddleheads Baseball Team
05.2025 - 09.2025
Concessions Worker
Missoula Paddleheads Baseball Team
05.2023 - 09.2025
Bachelor of Arts - History
University of California, Santa Barbara
High School Diploma -
Sentinel High School