I have been working in this industry for more then 15 years. I gained a lot of experience and knowledge in different types of roles which lead me to gain enough confidence to open my own business. I am very hard working and willing to take on new challenges.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Owner
Cafe Aura
01.2023 - Current
Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
Logistics Operation Manager
THE FOOD FACTORY(JAMES CATERERS)
10.2013 - 10.2023
Facilitated smooth communication between sales, production, and distribution departments to improve overall workflow efficiency.
Promoted brand at industry events and through ongoing networking efforts.
Coordinated driver dispatch to accomplish daily delivery requirements.
Overseeing Operations
Managed Vehicle Insurance Processes
Handled vehicle Maintenance
Managing Vehicle Licenses And Registrations
Recruiting /Training
Manage loss prevention
Dealing with staff problems and resolve conflict
Creating excel sheets for general reports
Manage and coordinate the loading and unloading of goods
Manage the daily operations of the logistics team, including scheduling, resource allocation, and performance management
Import and Export Coordinator
Self Employed
02.2001 - 03.2012
Analyzed shipping reports to identify opportunities for cost savings.
Assisted with problem resolution and dispute management relating to import and export activities.
Contributed to company''s sustainability goals by identifying environmentally friendly packaging materials for export shipments.
Developed strategies to reduce overall shipping costs while maintaining high-quality service.
Supported business growth by researching new markets, identifying potential clients, and providing insights on market trends in the import/export industry.
Education
Bachelor of Science -
University of Benghazi
Benghazi
09.1998
Skills
Strategic planning and implementation
Operations management
Process improvement
Cost reduction strategies
Time management
Team leadership
Problem-solving
Decision-making
Communication skills
Multitasking abilities
Certification
First Aid 2020 - 2025
Fire Warden 2021 - 2024
Management 2021 - Present
Food Handling 2019 - 2024
ECDL 2014-Present
Languages
Arabic
Native language
English
Advanced
C1
Maltese
Proficient
C2
Dutch
Advanced
C1
Timeline
Owner
Cafe Aura
01.2023 - Current
Logistics Operation Manager
THE FOOD FACTORY(JAMES CATERERS)
10.2013 - 10.2023
Import and Export Coordinator
Self Employed
02.2001 - 03.2012
Bachelor of Science -
University of Benghazi
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