Hayley Emily Grixti

I was responsible for overseeing the day-to-day operations of the store, leading the team, and ensuring high standards of customer service and sales performance. I managed staff training, scheduling, stock control, and visual merchandising, while also handling administrative tasks such as reporting, cash handling, and store security.

I worked closely with upper management to implement promotions, meet KPIs, and maintain brand standards.

I thrive under pressure and consistently meet deadlines, even in fast-paced environments. My ability to stay organized and focused allows me to manage multiple tasks efficiently while maintaining a positive and productive team atmosphere.

As a full-time Sales Assistant, I provided excellent customer service, supported daily store operations, and contributed to achieving sales targets. I was also entrusted with key holder responsibilities, which included opening and closing the store, handling cash and security procedures, and supporting management in overseeing the team during shifts.

Provide sales consulting and support to customers, effectively selling products and meeting as well as exceeding sales goals. Advising and servicing customers, assisting customers in picking the right product, explaining about the product/service, processing payments, checking stock levels, promoting special events to enhance sales volume, arranging window displays, handling customers complaints and resolving their issues. Working on the till and handling all transactions. In charge of monthly stocktakes for all shop products.

Responsible for providing a high-caliber experience and exceptional customer service skills to a discerning clientele. Job functions include: Providing diners with a detailed overview of specials and menu items. Answering questions about complex dish preparation. Offering recommendations on wine pairings. Ensuring personal levels of attention during the meal. Helped with setting up events and catering events by being the bartender & serving food and making sure the event is going well.

Responsible for providing a high-caliber experience and exceptional customer service skills to a discerning clientele. Job functions include: Providing diners with a detailed overview of specials and menu items. Answering questions about complex dish preparation. Offering recommendations on wine pairings. Ensuring personal levels of attention during service rush.

Main duties included greeting and serving customers from the moment they enter the shop. Advising customers and answering any queries they may have, from stock availability and details of special offers to a product's price. Working on the till and handling all transactions. In charge of monthly stocktakes for all shop products.