Hazel Joy Caballero Saludares
Restaurant Supervisor And Guest Relation
Malta,Balzan
Summary
Senior Supervisor and outstanding performer in Operational Management and Team Player within Hospitality. Proven success in leadership, operational excellence, and organizational development with a keen understanding of elements of the restaurant business. Recognized for inspiring management team members to excel and encouraging creative work environments.
Overview
12
12
years of professional experience
2
2
years of post-secondary education
8
8
Certifications
Work History
Restaurant Supervisor
Bahia Restaurant
Balzan
02.2022 - Current
- Identified and addressed customer complaints to promote satisfaction and loyalty.
- Monitored staff performance, enforcing adherence to policies, procedures, regulations, health codes, license requirements, and top service standards.
- Maintained impressive 100% accuracy of financial transactions, overseeing error-free processing of cash, check and credit card transactions.
- Coordinated team members with focus on productivity, efficiency and enhancing customer experience.
- Developed and implemented standard operating procedures to maintain smooth operations.
- Coordinated with kitchen employees and front of house personnel to consistently drive smooth operations.
- Supervised staff to confirm that all food and beverage orders were promptly and accurately prepared.
- Monitored adherence to corporate policies, procedures and standards as well as industry health and safety regulations.
- Scheduled and rotated staff for adequate coverage and fair distribution of workload.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
- Trained new hires in food handling and safety protocols to boost knowledge and performance.
- Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.
- Set and oversaw weekly and special event menu plans.
- Boosted customer satisfaction and service delivery to strengthen customer loyalty.
Hospitality Team Lead
Topgolf Dubai, Dubai Golf LLC
Dubai
11.2020 - 01.2022
- Delivered services to 350 customers in locations within specific timeframes.
- Provided professional services and support in a dynamic work environment.
- Resolved problems, improved operations and provided exceptional service.
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Gained extensive knowledge in data entry, analysis and reporting.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Organized and detail-oriented with a strong work ethic.
- Proved successful working within tight deadlines and a fast-paced environment.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Demonstrated leadership skills in managing projects from concept to completion.
- Learned and adapted quickly to new technology and software applications.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Applied effective time management techniques to meet tight deadlines.
- Worked well in a team setting, providing support and guidance.
Restaurant Supervisor
Regulus Restaurant LLC
Dubai
10.2018 - 04.2020
- Boosted customer satisfaction and service delivery to strengthen customer loyalty.
- Monitored staff performance, enforcing adherence to policies, procedures, regulations, health codes, license requirements, and top service standards.
- Coordinated with kitchen employees and front of house personnel to consistently drive smooth operations.
- Organized implementation of new banners, displays and menus.
- Hired, trained and mentored staff to meet and exceed high quality standards.
- Supervised staff to confirm that all food and beverage orders were promptly and accurately prepared.
- Monitored adherence to corporate policies, procedures and standards as well as industry health and safety regulations.
- Conducted weekly and monthly staff meetings to review performance and discuss upcoming events.
- Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
- Planned routine upkeep of kitchen equipment and facilities for safe and efficient operations.
- Set and oversaw weekly and special event menu plans.
- Monitored food inventory and supplies to prevent waste.
- Monitored food preparation, production, and plating for quality control.
- Trained new hires in food handling and safety protocols to boost knowledge and performance.
- Planned and executed promotions and special events in close collaboration with management.
- Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.
- Scheduled and rotated staff for adequate coverage and fair distribution of workload.
- Maximized team productivity by expertly delegating tasks to kitchen staff.
- Maintained impressive 100% accuracy of financial transactions, overseeing error-free processing of cash, check and credit card transactions.
Guest Relations Assistant
The Meat Co. LLC
Dubai
05.2014 - 08.2018
- Distributed promotional items and coordinated special guest engagement events.
- Answered multi-line telephone system to aid guests, direct callers and take messages.
- Logged guest interactions via email, phone and in-person in computer system.
- Advised guests about on-property and off-site amenities best suiting needs.
- Anticipated and attentively handled guest needs or concerns.
- Typed up professional business correspondence, reports and other documents.
- Engaged guests through upbeat conversation and personalized service.
- Compiled feedback to help management improve guest relations policies and prevent common conflicts.
- Upheld hotel policies and procedures by providing high level of customer service.
- Maintained accurate and up-to-date records of guest information.
- Greeted guests upon arrival by providing warm welcome.
- Scheduled and confirmed restaurant reservations for guests.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Handled customer complaints to satisfy and retain guests.
Restaurant Hostess
Arboretum Al Qasr Hotel, Madinat Jumeriah Hotel, and Resort
Dubai
10.2011 - 04.2014
- Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
- Watched dining area staff to evaluate server loads and calculate accurate wait times.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Answered customer questions about hours, seating, and menu information.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Prepared dining room for service by cleaning , organizing tables and placing table settings.
- Collected information from arriving customers to seat groups or place them on waitlist.
- Complied with food safety and food hygiene regulations to safeguard public health.
- Managed seating chart and monitored activity in restaurant to keep constant and efficient dining flow.
- Assisted FOH and BOH staff to drive smooth service execution and maximize guest satisfaction.
- Reported problematic guests to management to foster safe and pleasant environment.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Used cash registers and credit card machines to cash out customers.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Relayed guest comments or suggestions to manager on duty for further action.
- Developed and maintained up-to-date knowledge of menu items and daily specials to accurately respond to customer queries.
- Accommodated special seating requests for guests to enhance satisfaction.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Provided adequate supply of place settings for tables and miscellaneous supplies for work stations to last throughout assigned shift.
Education
Bachelor of Science - Computer Programming
System Technology Institute
Digos City, Davao Del Sur, Philippines 06.2000 - 05.2002
Skills
Restaurant Policies and Procedures Performance Monitoringundefined
Certification
Certified Topgolf Dubai Event Ambassador
Accomplishments
- Supervised team of 150 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Collaborated with team in the development of Ace Trainer.
- Achieved 100% service satisfaction by completing Lamborghini Event with accuracy and efficiency.
Timeline
Restaurant Supervisor
Bahia Restaurant
02.2022 - Current
Hospitality Team Lead
Topgolf Dubai, Dubai Golf LLC
11.2020 - 01.2022
Restaurant Supervisor
Regulus Restaurant LLC
10.2018 - 04.2020
Guest Relations Assistant
The Meat Co. LLC
05.2014 - 08.2018
Restaurant Hostess
Arboretum Al Qasr Hotel, Madinat Jumeriah Hotel, and Resort
10.2011 - 04.2014
Bachelor of Science - Computer Programming
System Technology Institute
06.2000 - 05.2002
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