Heather Adkins
Chinook,MT
Summary
Knowledgeable Teller with solid background in customer service roles and proven track record of resolving customer inquiries efficiently. Skilled in handling high-volume call environments and notching up positive customer feedback. Demonstrated strengths in active listening and problem-solving, consistently enhancing customer satisfaction.
Overview
5
5
years of professional experience
Work History
CSR/TELLER
First Bank of Montana
Chinook, Montana
11.2022 - Current
- Assisted customers with account inquiries and transactions, ensuring accurate and timely service.
- Resolved customer complaints efficiently, enhancing overall satisfaction and retention rates.
- Processed loan applications, verifying information for compliance with bank policies.
- Educated clients on bank products, promoting services to meet their financial needs.
- Collaborated with team members to streamline operations and improve workflow efficiency.
- Maintained up-to-date knowledge of banking regulations and industry standards for compliance purposes.
- Provided training and mentorship to new staff, fostering a collaborative work environment.
- Developed strong relationships with clients by understanding their needs and preferences, fostering long-term loyalty.
Cashier
Finley Food Farm
Chinook, Montana
05.2020 - 11.2022
- Processed customer transactions accurately using point-of-sale systems
- Assisted customers with inquiries, ensuring positive shopping experiences
- Maintained cleanliness and organization of checkout area to enhance efficiency
- Trained new cashiers on register operations and customer service protocols
- Handled cash and credit transactions while adhering to company policies
- Collaborated with team members to streamline checkout processes during peak times
- Resolved customer complaints promptly, improving overall satisfaction ratings
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Stocked, tagged and displayed merchandise as required.
Title Clerk
Treasure State Title Company
Havre, MT
05.2020 - 07.2020
- Researched Chain of Title on Land/Housing Transactions
- Conducted thorough research on property titles to identify potential issues.
- Maintained accurate records and databases for all title transactions.
Education
No Degree - General Studies
MSU-Northern
Havre MTHigh School Diploma -
Chinook High School
Chinook, MT 05-1994
Skills
- I take pride in my Customer Service Skills There is nothing that a smile and compassion won't fix! I am a really fast learner and more than willing to learn new skills along the way I get along well with others and am more than willing to work together to get to a desired goal or accomplishment
Timeline
CSR/TELLER
First Bank of Montana
11.2022 - Current
Cashier
Finley Food Farm
05.2020 - 11.2022
Title Clerk
Treasure State Title Company
05.2020 - 07.2020
No Degree - General Studies
MSU-Northern
High School Diploma -
Chinook High School