Heather Bahr

Highlights: Gained management skills and experience

• Oversaw day-to-day operations of 102-room hotel scheduling staff and overseeing budgets.
• Hired and trained new employees, demonstrating best methods for serving vendors and guests.
• Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
• Handled customer concerns and feedback, improving overall guest satisfaction.
• Conducted regular safety inspections of the premises, taking corrective action when necessary to minimize risk exposure for employees and guests alike.

Highlights: Promoted from DOH based on my loyalty, performance, and hotel knowledge.

• Streamlined front-desk procedures, enhancing efficiency and achieving noticeable gains in guest satisfaction ratings.
• Managed inventory and maintaining optimal stock levels for uninterrupted workflow.
• Created, prepared, and delivered reports to 4 departments.
• Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.

Highlights: Moved up from Assistant Housekeeper/Room inspector within 6 months of being hired

• Placed orders for housekeeping supplies and guest toiletries.
• Worked with front desk to respond promptly to all guest requests.
• Trained and mentored all new personnel to maximize quality of service and performance.
• Completed schedules, shift reports, and other business documentation.