Heather G. Hunt
Missoula
Summary
Warm, relationship-centered professional with 10+ years of experience supporting teams, driving systems change, and delivering engaging peer learning and technical assistance. Skilled in systems thinking, collaborative problem-solving, and building strong cross-sector partnerships across government and community. Holds a Master of Arts in Happiness Studies and a Coaching Certification from Centenary University, bringing a strengths-based, human-centered lens to every space. Combines data-driven insights with human-centered design to co-create programs that are both effective and meaningful. Experienced in facilitation, cross-functional coordination, and program development. Background in Incident Command Systems, budgeting, and resource allocation—with a consistent focus on trust, clarity, and shared outcomes.
Overview
20
20
years of professional experience
5
5
years of post-secondary education
1
1
Certification
1
1
Language
Work History
Facilitator, Technical Expert I
JBS International
07.2022 - 01.2025
- Facilitate virtual, hybrid, and in-person Peer Networking Group (PNG) sessions, that create psychologically safe and inclusive spaces where child welfare professionals collaborate, problem-solve, and share innovations
- Apply data-driven decision-making by analyzing feedback, participation trends, and needs assessments to design events, tools, and discussions that are responsive, relevant, and rooted in practice
- Manage group membership, scheduling, documentation, and goal tracking in alignment with peer group charters and NCWCIA’s strategic direction, ensuring shared learning efforts are purposeful and measurable
- Use human-centered design to co-create learning experiences that reflect the lived experience of participants, emphasizing empathy, relevance, and connection
- Translate survey data and member input into responsive learning opportunities that build knowledge, skills, and community across jurisdictions
- Lead coordination and delivery of logistics, coaching, and knowledge exchange activities, connecting jurisdictions with practical support and real-time problem-solving
- Promote continuous learning and quality improvement by refining internal workflows and supporting adaptive approaches that strengthen relationships, learning, and impact
Operations Manager
JBS International
07.2022 - 01.2025
- Manage the day-to-day functions of the Child Welfare Reviews Project (CWRP), ensuring alignment with JBS policies, client guidelines, and established project management best practices
- Develop and implement project work plans and schedules, coordinating tasks in collaboration with the Project/PMO Director to prioritize effectively and ensure timely completion of deliverables
- Oversee the project budget, including reviewing consultant vouchers, tracking monthly expenditures, and developing budget forecasts, ensuring efficient use of financial resources
- Establish, track, and maintain commitments with external partners, including consultants, vendors, and subcontractors, by developing agreements and scopes of work to support project goals
- Implement and manage performance tracking systems, creating dashboards to monitor project progress, track key metrics, and facilitate data-driven decision-making
- Anticipate and address project risks, escalating information to project leadership when necessary, and implementing solutions to mitigate potential impacts
- Integrated human-centered design into workflows, tools, and communication systems to improve functionality, equity, and user experience for both staff and clients
- Play a key role in resource management, including recruiting, hiring, and onboarding new project staff, ensuring team alignment with project needs
- Provide strengths-based supervision to project coordination staff, ensuring tasks align with both staff skills and professional development goals
Task Force Lead
COVID-19 Missoula City-County Health Department
03.2020 - 07.2022
- Led a team of 40+ case investigators during the COVID-19 response, aligning outreach and decision-making with emerging case data and community needs
- Implemented scalable, fiscally responsible solutions to manage surge capacity—overseeing budgeting, staffing, and resource allocation
- Partnered with long-term care facilities to mitigate outbreaks; issued Health Officer Orders and coordinated local containment strategies
- Served as a liaison for CDC and state-level assessments, facilitating cross-team strategic planning with infectious disease operations, incident response, and public health leadership
- Conducted performance reviews using both qualitative and quantitative methods, identifying training needs and leading coaching and mentoring efforts to strengthen the team
Certified Parent Educator
The Parenting Place
06.2020 - 09.2021
- Developed and delivered parent education programs focused on preventing child abuse and neglect and promoting safe, nurturing environments for children
- Taught essential parenting skills to support the emotional, psychological, and physical well-being of children across diverse family systems
- Collaborated with local agencies to coordinate and deliver court-mandated family reunification classes, ensuring consistency with legal and Child welfare standards
- Led program planning and budgeting for family education initiatives, aligning curriculum and resources with community needs
- Conducted assessments to evaluate parent learning and engagement, using results to tailor instruction and support positive developmental outcomes
Family Developer and Service Coordinator
Partnership for Children
11.2015 - 02.2020
- Managed agency referrals and provider assignments, ensuring timely placement and optimizing caseload capacity through strategic recruitment and retention planning
- Recruited, trained, and licensed Therapeutic Foster Care providers for children with significant mental health needs, ensuring full compliance with DPHHS regulations
- Partnered with state agencies to maintain regulatory compliance and alignment with evolving licensing and placement standards
- Led community engagement and outreach efforts through media, local organizations, and faith-based groups to strengthen recruitment pipelines
- Supervised University of Montana Social Work interns from the University of Montana, providing mentorship, guidance, and feedback to support their academic and professional growth
Case Resource Manager
State of Washington DSHS
05.2012 - 07.2014
- Provided specialized case management and advanced social services for individuals with developmental disabilities and their families, ensuring access to person-centered support
- Conducted intake assessments, eligibility reviews, and application processing in alignment with Developmental Disabilities Administration (DDA) policy and regional procedures
- Referred clients to appropriate services and community-based programs, coordinating care that met individual needs and promoted long-term well-being
- Ensured compliance with state regulations and procedural standards, including delivering testimony at administrative hearings as needed
- Maintained detailed case records and documentation, using strong interpersonal and communication skills to navigate complex family dynamics and advocate effectively for clients
Educational Interpreter for the Deaf
Washington State Public School System
01.2005 - 01.2010
- Provided interpretation in American Sign Language (ASL) for D/deaf and hard-of-hearing students to ensure access to a free and appropriate public education (FAPE) in compliance with IDEA and Section 504
- Served as an active member of Individualized Education Program (IEP) teams, helping determine student needs and supporting educational goals
- Adapted interpretation to match each student’s language modality, fostering inclusive and participatory learning environments
- Modeled effective communication and advocated for equitable access between D/deaf students and their hearing peers
- Delivered academic support and tutoring in alignment with IEP goals, promoting engagement and academic success
- Educated students, staff, and faculty on the effective use of interpreting services and D/deaf culture, increasing awareness and collaboration
- Participated in professional development and maintained current knowledge of Educational Interpreter Performance Assessment (EIPA) standards and best practices
- Ensured confidentiality and upheld professional interpreting ethics and codes of conduct across academic and extracurricular settings
- Supported ADA compliance for non-academic programming, including field trips and summer activities
Education
Master of Arts (M.A.) - Happiness Studies
Centenary University
09.2023 - 05.2025
Bachelor of Arts (B.A.) - Psychology
Argosy University
09.2010 - 03.2012
Associate of Applied Science - Deaf Studies
Spokane Falls Community College
09.2003 - 06.2005
Skills
- Systems Thinking
- Human Centered Design
- Leadership
- Operations Management
- Peer Learning and Capacity Building
Coursework
- ICS-100, FEMA
- ICS-200, FEMA
- ICS-300, FEMA
- ICS-700, FEMA
- ICS-800, FEMA
- Organizational Psychology
- Organizational Leadership
Certification
Happiness Coach Certification
Timeline
Happiness Coach Certification
04-2025
Master of Arts (M.A.) - Happiness Studies
Centenary University
09.2023 - 05.2025
Facilitator, Technical Expert I
JBS International
07.2022 - 01.2025
Operations Manager
JBS International
07.2022 - 01.2025
Certified Parent Educator
The Parenting Place
06.2020 - 09.2021
Task Force Lead
COVID-19 Missoula City-County Health Department
03.2020 - 07.2022
Family Developer and Service Coordinator
Partnership for Children
11.2015 - 02.2020
Case Resource Manager
State of Washington DSHS
05.2012 - 07.2014
Bachelor of Arts (B.A.) - Psychology
Argosy University
09.2010 - 03.2012
Educational Interpreter for the Deaf
Washington State Public School System
01.2005 - 01.2010
Associate of Applied Science - Deaf Studies
Spokane Falls Community College
09.2003 - 06.2005
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