Heather Hornacek
Butte
Summary
I have a strong customer service background, and am very self motivated. Detail Oriented. I work well alone, and with others.
Overview
19
19
years of professional experience
Work History
Shop Owner
Gem Goddess Crystals
01.2021 - Current
- Maintained accurate financial records, including sales reports, expense tracking, and budget management.
- Developed loyal customer base by consistently delivering high-quality products and personalized service.
- Developed strong relationships with suppliers, negotiating favorable terms and pricing for materials and products.
- Fulfilled orders accurately and efficiently.
- Organized in person sales events with multiple vendors.
Dog Grooming Assistant
The Smiling Dog Pet Salon and Daycare
04.2016 - 08.2020
- Enhanced overall appearance and health of dogs by providing baths, brushing, nail trimming, ear cleaning, teeth brushing services, and hair cuts.
- Assisted head groomer with advanced procedures such as de-matting fur, specialized, breed specific hair cuts, and helped a local rescue with dogs that had been severely neglected.
- Maintained a safe and hygienic work environment, ensuring the well being of both pets and staff members.
- Attended yearly dog grooming expos to continue learning the best way to care for dogs, and give the best customer service possible.
- Helped train all new employees.
- Soothed anxious or nervous pets through gentle handling techniques, creating a calming atmosphere during their visit.
Stay at Home Mom
Self Employed
12.2012 - 04.2016
- Worked hard to provide a safe, stable, and loving home to my son.
Assistant Manager/Cashier
Sunoco Gas Station
05.2006 - 12.2012
- Maintained a clean, safe, and organized store environment to enhance the customer experience, and happiness of employees.
- Assisted in employee scheduling, payroll, and hiring of new employees.
- Opened the store daily
- Managed bank deposits
- General cashier duties
Education
High School Diploma -
Rockville High School
Vernon, CT06-2000
Skills
- Store maintenance
- Customer service background
- Staff hiring and training
- Customer service expertise
- Hard worker with a desire to learn new skills
Timeline
Shop Owner
Gem Goddess Crystals
01.2021 - Current
Dog Grooming Assistant
The Smiling Dog Pet Salon and Daycare
04.2016 - 08.2020
Stay at Home Mom
Self Employed
12.2012 - 04.2016
Assistant Manager/Cashier
Sunoco Gas Station
05.2006 - 12.2012
High School Diploma -
Rockville High School
Similar Profiles
Asia GatesAsia Gates
Business Owner at Goddess Gallery LLC/Goddess Galleria LLCBusiness Owner at Goddess Gallery LLC/Goddess Galleria LLC
Orus Hartnell-HarameinOrus Hartnell-Haramein
Operations Intern at ARK CrystalsOperations Intern at ARK Crystals
Navindra Ippili AppiahNavindra Ippili Appiah
Financial Controller at Maritim Crystals Beach Hotel MauritiusFinancial Controller at Maritim Crystals Beach Hotel Mauritius