Heather Remington
Great Falls
Summary
Dynamic Community and School Based Services Director with expertise in team leadership, effective communication, and strategic planning. Proven track record in optimizing resources and enhancing employee development to drive organizational success.
Overview
13
13
years of professional experience
Work History
Community and School Based Services Director
Aware
Statewide
01.2025 - Current
- Collaborated with cross-functional teams to align departmental goals and objectives, enhancing interdepartmental synergy.
- Managed stakeholder communications to align project progress and expectations, fostering transparency and trust.
- Oversaw budget planning processes to optimize resource allocation, ensuring effective use of available funds.
- Recruited, trained, supervised, evaluated and mentored staff members.
- Encouraged open communication channels to foster team collaboration.
School Based Service Director
Aware
Statewide
10.2021 - 01.2025
- Implemented training programs for staff to improve service quality and efficiency.
- Established weekly team meetings to discuss progress on current projects, and brainstorm solutions for any identified problems or challenges.
- Oversaw recruitment process for new customer service personnel and conducted interviews with prospective candidates.
- Verified team compliance with established procedures and protocols critical to successful services.
Service Administrator School Based
Aware
Great Falls
06.2013 - 10.2021
- Conducted regular training sessions on best practices in customer service to enhance team capabilities.
- Trained new staff on service procedures and best practices to ensure effective onboarding.
- Ensured compliance with company policies and procedures in all service operations.
- Facilitated meetings to address service issues and collaboratively develop actionable solutions.
- Organized meetings with internal stakeholders to discuss upcoming projects or changes in processes.
Education
Master of Arts - Counseling
University of Great Falls
Great Falls05-2006
Bachelor of Arts - Psychology
Carroll College
Helena, MT05-2000
Skills
- Team management
- Team leadership
- Staff development
- Hiring and retention
- Planning strategies
- Strategic thinking
- Problem solving
- Effective communication
- Written communication
- Organizational skills
- Leadership training
Timeline
Community and School Based Services Director
Aware
01.2025 - Current
School Based Service Director
Aware
10.2021 - 01.2025
Service Administrator School Based
Aware
06.2013 - 10.2021
Master of Arts - Counseling
University of Great Falls
Bachelor of Arts - Psychology
Carroll College