Heather Renstrom
Psychiatry Associates, PC
Belgrade
2
Languages
1
Certification
16
years of professional experience
Dedicated psychology graduate with nearly a decade of experience in outpatient psychiatry, supporting individuals of all ages with a variety of mental health conditions. Adept at building relationships, solving complex problems, and managing competing priorities while balancing full-time employment, higher education, and community involvement. Combines extensive clinical experience with academic excellence (3.96 GPA) and a commitment to ethical, evidence-based practice. Eager to continue my education to continue developing the necessary knowledge and skills to contribute meaningfully to the mental health profession through compassionate, informed, and culturally responsive care.
Work History
Medical Front Office Supervisor
9 Years 8 Months- Serve as a friendly and helpful first point of contact in the front office, treating patients and families with kindness and compassion, ensuring the best level of care, demonstrating a commitment to optimal patient satisfaction, and optimizing patient flow.
- Utilize a strong working knowledge of HIPAA Privacy and Security Rules, and uphold the highest levels of integrity and discretion when dealing with patient matters. Established a trustworthy relationship between myself and patients by always handling sensitive information in a respectful and understanding manner.
- Collaborate with physicians and colleagues, to ensure seamless coordination of care within the practice, and a more cohesive work environment.
- Perform a variety of administrative duties including maintaining a timely and accurate schedule, delegating clerical tasks, using multi-line phones and EHR systems, accurate transcription, meticulously maintaining accurate medical records, submitting medication prior authorizations, sending outside referrals, making copies, faxing and scanning documents, completing filing, explaining health insurance benefits, discussing balances due, taking payments, and ordering supplies.
- Trained in crisis intervention techniques and de-escalation. Resolved issues through active listening, open-ended questioning, solution-oriented goals, holding boundaries, and escalating major problems to a manager or physician.
- Assisted in recruitment, hiring, and training of new employees. Monitored performance goals and delegated individual duties after careful evaluation of each employee's skill level and knowledge.
Transcranial Magnetic Stimulation Technician
7 Years 9 Months- Administered transcranial magnetic stimulation (TMS) treatments to patients under psychiatrist supervision.
- Elevated patient trust and confidence in treatment plans by providing education, addressing concerns, keeping them informed of their progress through empathetic communication, and adjusting protocols based on individual needs.
- Monitored patient responses and reported observations to supervisory psychiatrist to enhance treatment efficacy.
- Maintained accurate patient charts in EHR and upheld HIPAA.
- Mitigated risks associated with TMS therapy by closely following established safety guidelines for device operation and maintenance.
- Cleaned and sterilized instruments, equipment and surfaces.
Display Team Lead
4 Years 6 Months- Oversaw visual display plans, production, execution, and finalization of all department displays within the store, with one co-lead, by utilizing an innovative mindset, and leading cross-functional teams for successful project execution.
- Established open and professional relationships with team members to achieve quick resolutions for various issues. Effectively communicated with colleagues, superiors, and corporate marketing department.
- Worked with strong attention to detail and a keen eye for projects that needed attention. Offered design solutions that effectively solved problems and enhanced advertising goals.
- Brought forth a self-motivated attitude, and worked well both independently and on a team.
- Traveled to other store locations, as needed, to develop new display teams or assist in either new store sets or store remodels.
- Attended workshops and conferences centered around design trends, marketing, planning, and presentation.
- Received best in display achievement within the entire company.
Front Desk Agent
1 Year 8 Months- Managed daily front desk operations, maintaining adherence to company policies and procedures.
- Interacted with guests pleasantly, both in person and over the phone, building rapport and special attention to guest preferences, increasing customer loyalty.
- Assisted with handling reservations through multiple platforms, in a timely manner, ensuring detailed accuracy, and optimal guest occupancy.
- Stayed up-to-date on local attractions and hotel services to provide information and recommendations for enhanced guest experience and engagement.
- Trained new front desk staff on best practices for customer service and operational software use.
- Collected room deposits, fees, and payments.
- Resolved guest complaints effectively, maintaining high standards of service quality and satisfaction.
- Demonstrated adaptability during unexpected challenges such as high-volume reservations, group events, system outages, or emergency situations while maintaining composure under pressure.
- Liaised with housekeeping staff to verify service and maintenance of hotel standards.
Education
Bachelor of Science - Psychology
- Honor Roll
- Completed masters-level courses in Culture and Psychology and Themes and Theories of Psychology
- 3.96 GPA
High School Diploma
- Theatre [Lettered]
- Speech and Debate [Lettered]
- Completed AP courses in Psychology, Biology, and Literature & Composition
Skills
HIPAA Compliance
Patient Care
Healthcare Administration
Multitasking
Effective Communication
Active Listening
Relationship Building
Self-Motivated
Certification
- Certified TMS Technician, MagVenture- 2025
- Certified TMS Technician, Neurostar- 2018
Languages
English
Irish
Timeline
Transcranial Magnetic Stimulation Technician
Psychiatry Associates, PC
10.2018 - CurrentRead More
Medical Front Office Supervisor
Psychiatry Associates, PC
11.2016 - CurrentRead More
Display Team Lead
Scheels All Sports
04.2012 - 10.2016Read More
Front Desk Agent
Hampton Inn Suites
08.2010 - 04.2012Read More
Walden University
Bachelor of Science from Psychology
Read More
Belgrade High School
High School Diploma
Read More