Heather Warsinski
Experience in food industry
Helena
Summary
Direct Support Professional with expertise in compassionate client care and effective staff training. Proficient in assisting daily living activities, meal planning, and promoting social interactions to enhance mental health. Known for meticulous documentation and proactive communication with healthcare teams to ensure optimal client health.
Overview
1
1
Certification
32
32
years of professional experience
Work History
Direct Care Staff
Aspen Adult Services
Helena
01.2024 - Current
- The Direct Support Professional (DSP) plays a vital role in enhancing the quality of life for individuals with disabilities. This position involves providing compassionate care and support to clients in various settings.
- Assisted clients with daily living activities, including personal hygiene and mobility support.
- Monitored client health and behavior, reporting changes to healthcare professionals promptly.
- Documented client progress and communicated changes in behavior or health to ensure timely response from appropriate personnel.
- Prepared nutritious meals and assisted with meal planning to ensure dietary needs were met for optimal health.
- Support clients in accessing community resources and participating in recreational activities.
- Trained new staff on best practices for direct care and client interaction techniques.
Food Service Worker
Carroll College- Sodexo
Helena
01.2023 - 01.2024
- Set up food service stations with entrées, soups, salads, breads, and condiments to ensure seamless meal service.
- Worked on a tray line to efficiently distribute meals to guests in a dining facility.
- Brewed coffee and tea in a high-volume kitchen to meet customer demand.
- Restocked beverage stations to maintain product availability for customer convenience.
- Engaged with customers in serving and dining areas to enhance their dining experience.
- Stocked supplies in the service area.
- Served and replenished food from counters and steam tables, efficiently managing food flow and breaking down stations at meal period end.
Unit Host- Patient Food Service
St Peter’s Health
Helena
01.2021 - 01.2023
- Assist patients with placing meal and snack orders, taking into consideration any food allergies, cultural preferences, and CMC therapeutic diet restrictions (Diabetic, Carb Control, Renal).
- Ensured accuracy and appropriateness of meals, including food texture, fluid consistency, appearance, portion control, taste, and temperature, making substitutions to meet meal satisfaction standards.
- Delivered patient meals and nourishments following AIDET guidelines, assisted with meal set-up, and confirmed patient meal satisfaction.
- Processed diets and nourishment order requests in a computer system, ensuring accuracy and efficiency.
- Remove soiled patient trays. Assure sanitation of meal carts and food service areas.
- Welcomed patients and visitors, ensuring a warm and friendly environment.
- Conducted training sessions for new hosts on effective hosting procedures.
Cashier/Produce Clerk
Natural Grocers
Helena
01.2020 - 01.2021
- Greeted customers and processed transactions efficiently at the register.
- Processed cash transactions accurately at the register, credit, and debit transactions with precision and care.
- Provided excellent customer service by assisting shoppers with product inquiries.
- Answered customer questions and provided store information.
- Monitor the freshness and condition of produce. Culling, crisping, rotating, and properly handling/storing produce.
- Maintained case cleanliness and ensured product freshness and availability.
- Stocked shelves promptly after truck deliveries to maintain product availability.
- Restocked merchandise on shelves to ensure consistent product availability for shoppers.
Cashier, Cook
Burger King
Helena
01.2016 - 01.2020
- Handle cash transactions with precision, including cash handling, credit card processing, and providing correct change.
- Trained new cashiers on operational procedures and customer service to enhance team effectiveness.
- Prepare ingredients and assemble menu items.
- Cooked and handled food adhering to safety and quality standards.
- Maintain cleanliness and organization of the kitchen area.
- Stocked ingredients and supplies before shifts, ensuring adequate inventory for service.
- Serve dishes promptly and courteously to customers.
Kitchen Aide
Apple Cooney & Rehab
Helena
01.2015 - 01.2016
- Serve resident meals/snacks accurately in accordance with the planned menu, the resident’s diet order, and food preferences.
- Prepared and pre-portioned food items for regular and therapeutic diets according to the planned menu.
- Use the correct portion control utensils during the preparation, pre-portioning, and food service.
- Served food promptly to residents, enhancing their dining experience.
- Aided kitchen staff during peak hours by managing food preparation tasks to support timely service.
- Labels, dates, and stores food properly according to established policies.
- Ensures that refrigerator/freezer temperatures are within the appropriate range. Records temperatures on appropriate logs and reports any discrepancies to the supervisor.
- Organized and stocked kitchen supplies for efficient access during food preparation and service.
Shift Leader
Burger King
Helena
01.2013 - 01.2016
- Sets an example for Team Members by working hard to implement shift plan and drive operational results.
- Direct efficient and accurate preparation and sale of products for prompt delivery within established speed of service guidelines.
- Motivated team members on each workstation to enhance collaboration and maintain productivity.
- Ensure that the restaurant upholds operational and brand standards.
- Reviewed restaurant results to pinpoint successes and identify actionable improvement areas.
- Trained new employees on food preparation and customer service standards to ensure consistent quality.
- Processed incoming inventory shipments to ensure timely stock replenishment.
Cafeteria Aide
Helena College
Helena
01.2010 - 01.2013
- Served and replenished food from counters and steam tables, maintaining cleanliness and efficiency during meal periods.
- Sets up stations with entrées, soups, salads, breads, condiments, other food products and utensils.
- Engaged with customers in serving, retail, and dining areas to enhance their experience.
- Restocked beverage areas to ensure availability for customers.
- Provides general stocking duties in service area.
Kitchen Aide
Incredible edible
Helena
01.2008 - 01.2010
- Supported chefs in food preparation and cooking tasks, contributing to efficient meal service.
- Executed preparation of meats according to specific orders, ensuring quality and freshness., vegetables or desserts according to orders or instructions.
- Ensured cleanliness and sanitation of kitchen equipment and work areas, supporting a safe cooking environment.
- Cleaned and sanitized utensils, dishes or silverware.
- Organized and replenished kitchen supplies to ensure efficient operations., ensuring all items were organized and readily accessible.
- Coordinated setup and cleanup before and after service to maintain a functional and ready-to-use kitchen.
- Observed food safety and sanitation protocols to reduce germ spread.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
Cafeteria Aide
Shodair Children Home
Helena
01.2004 - 01.2008
- Assist with meal service on patient’s units.
- Served as liaison between nutrition staff and unit staff, facilitating clear communication for effective meal service.
- Supported special dietary needs for diverse student populations.
- Collaborated with culinary staff to enhance meal quality and meet dietary requirements.
- Remove expired items and maintain food safety standards.
- Recorded temperatures of food, fridge, and freezer to ensure food safety compliance.
- Review menus and special diets to ensure accuracy.
Crew Member
Burger King
Helena
01.1995 - 01.2004
- Operated cash register and handled customer transactions accurately.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Guided customers with menu selections to promote satisfaction and repeat business.
- Ensured cleanliness and organization in dining and kitchen areas to enhance customer experience.
- Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
- Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
- Restocked supplies and managed inventory levels for kitchen operations.
- Led training sessions for new crew members on company policies and procedures to streamline onboarding. on company procedures and best practices.
Education
High School Diploma -
Helena High School
Helena, MT05-1998
Skills
- Food safety compliance
- Dietary Support
- Meal preparation
- Activities of daily living
- Patient awareness
- Progress tracking
- Crew training support
- Staff training
- Team Leadership
- Time management
- Highly organized
- Customer interaction
- Communication
- Attention to detail
Certification
- CPR
- MAR ( Medication Administration Record)
Timeline
Direct Care Staff
Aspen Adult Services
01.2024 - Current
Food Service Worker
Carroll College- Sodexo
01.2023 - 01.2024
Unit Host- Patient Food Service
St Peter’s Health
01.2021 - 01.2023
Cashier/Produce Clerk
Natural Grocers
01.2020 - 01.2021
Cashier, Cook
Burger King
01.2016 - 01.2020
Kitchen Aide
Apple Cooney & Rehab
01.2015 - 01.2016
Shift Leader
Burger King
01.2013 - 01.2016
Cafeteria Aide
Helena College
01.2010 - 01.2013
Kitchen Aide
Incredible edible
01.2008 - 01.2010
Cafeteria Aide
Shodair Children Home
01.2004 - 01.2008
Crew Member
Burger King
01.1995 - 01.2004
High School Diploma -
Helena High School