Heidi Paddock
Three Forks
Summary
Dynamic and dedicated server with a strong work ethic and exceptional customer service skills honed at Iron Horse Cafe and Pie Shoppe. Proven ability to engage guests and enhance their experience, while effectively managing cash handling and fostering team collaboration. Committed to continuous improvement and creating welcoming environments for repeat business.
Overview
12
12
years of professional experience
Work History
Server
Iron Horse Cafe and Pie Shoppe
Three Forks, MT
08.2021 - 09.2025
- Learned menu items thoroughly to provide detailed information and recommendations to guests.
- Facilitated team support during peak shifts to enhance service efficiency and operational flow.
- Engaged with customers to create a welcoming atmosphere, fostering repeat business opportunities.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Supported onboarding of new employees through comprehensive instruction on operational standards and industry best practices.
- Provided exceptional customer service by promptly addressing guest inquiries and requests.
- Assisted in maintaining cleanliness and organization of dining area to enhance guest experience.
Day Care
Self-employeed
Belgrade, MT
11.2013 - 03.2022
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
Education
GED - Pshycology
Three Forks Highschool
Three Forks, MTSkills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
Timeline
Server
Iron Horse Cafe and Pie Shoppe
08.2021 - 09.2025
Day Care
Self-employeed
11.2013 - 03.2022
GED - Pshycology
Three Forks Highschool