Heidi M. Hannah
Manhattan
Summary
I am looking to leverage my 20 years of experience in the customer service and sales industry. The Gallatin Valley provides a unique opportunity for businesses and the individual to grow. I am a highly motivated self starter that learns quickly and I will be a valuable asset to your company and team.
Overview
18
18
years of professional experience
Work History
Assistant Branch Manager
Blacksford Luxury RV Rentals
03.2024 - 09.2024
- Supported the Branch Manager with daily tasks, ensuring smooth branch functioning and effective communication amongst team members.
- Was responsible for a fleet of over 40 high end motorized RVs.
- Managed a team of 5 detailers that cleaned and stocked the vehicles for rent.
- Greeted and transported customers from their hotel or the Bozeman Airport and shuttled them back to our branch.
- Gave detailed orientations with clients on how to operate their rental.
- Quickly handle any mechanical issues so that their vacation was not interrupted.
- Helped plan activities along the route to their destinations to enhance their trip.
- Managed inventory needed to stock the RVs throughout the season.
- Managed all maintenance needed for the entire fleet: oil changes, any scheduled warranty services, windshield repairs or replacement.
- Submitted and processed insurance claims from customer damage.
- Handled all of the vehicle check-in and check-out processes at the start and end of each rental.
- Provided 24 hour tech support throughout clients vacation to ensure they received the best customer service possible. A 5 star review was the only acceptable result from every customer experience.
Service Advisor
Tacoma RV Center
07.2023 - 12.2023
- As one of six service advisors for Tacoma RV’s 25 bay state of the art Service Center I checked in appointments, created and processed service paperwork, and worked with warranty personnel to get service claims covered. I put together quotes and work orders for service, maintenance and warranty work and obtained approval from customers. Using my extensive background in sales I suggested additional upsell items and service packages. I worked closely with the service technicians to make sure repair work was done correctly and within the promised timeframe. As customers took delivery of their trailers I preformed a walkthrough ensuring they were safe for travel and went over all work that was completed. Working in the service end of the business gave me incredible and invaluable insight into another aspect of the RV industry. It gave me an appreciation for the importance of customer care after the sale.
Sales/Product Specialist
Tacoma RV Center
11.2009 - 08.2022
- Product Specialist/Salesperson for a large dealership that sold Keystone, Venture, KZ, Alliance, Winnebago, Sonic, Viking, RoveLite, Cruiser RV and a wide range of pre owned inventory. I participated in offsite RV shows 3 to 4 times a year and helped with set up and tear down as well as sales. I gave product presentations and training to fellow sales associates on new floor plans and feature benefits as new inventory arrived or changed. I also worked in the BDC office as needed, following up on internet leads and quotes. I was additionally tasked with helping create product videos for our website and participating in commercials for our offsite shows. I facilitated a camping pass benefit for new customers by working with numerous campgrounds in the Oregon, Washington and Idaho area to offer specials to our customers after purchase. I proudly achieved being in the top 3 in sales within our 9-10 salesman team for the majority of my 8 years at this dealership.
Volunteer Coordinator
Pierce County Toys For Tots
11.2012 - 12.2014
- Helped run and organize the Toys For Tots Warehouse for Pierce County and gave directive to volunteer staff to keep sorting and distribution running smoothly and effectively. Helped at multiple drop site locations and fundraisers to collect toys for the 2012-2014 seasons and personally helped to distribute gifts to community members in need.
I also worked with the Charlie's Dinosaur Foundation in conjunction with Griot's Garage to host a car show that brought in funds, awareness and support.
Retail Sales Co-Manager
Griot’s Garage
06.2009 - 10.2014
- Was a loyal customer of the car care product line and was subsequently recruited by the management to work in the call center. Phone sales and working at the offsite car show sales booth became a cornerstone of my employment. I worked my way into being a sales associate in the retail store and was tasked with working local shows and demonstrating products for car clubs in our car care school. The last 3 years of my employment with Griot's I was promoted to the Retail Store manager and personally trained 5 employees to demonstrate our product and handled all of the hiring. My experience gave me the unique opportunity to run shows, train personnel, maintain customer satisfaction, build relationships with “Toys For Tots,” and set sensitive pricing in store, online, and in our monthly magazine.
Marketing Director/Personal Assistant
PC Bank Mortgage Division
04.2006 - 06.2007
- Was the personal Assistant to the Senior VP Loan Officer and VP Loan officer of the Home Mortgage Division. In addition, I was the marketing coordinator for all of the real estate agents that we collaborated with and came up with creative marketing ideas and created print marketing and internet marketing tools to jointly promote both PC Bank and our agent partnerships. I also managed all of the client follow up and lead generating programs and handled all personal assistant type duties for both lead loan officers.
Education
Graduated With Honors - General Studies
Governer John R. Rogers High School
Puyallup, WA07.1996
Skills
- Staff education and training
- Product and service knowledge
- Service Recommendations
- Business Development
- Customer Relationship Management
- Product education
- Brand representation
- Direct Sales
- Computer Skills
- Client rapport
- Vehicle assessment
- Service Estimates
- Quality Inspection
- Database Management
Timeline
Assistant Branch Manager
Blacksford Luxury RV Rentals
03.2024 - 09.2024
Service Advisor
Tacoma RV Center
07.2023 - 12.2023
Volunteer Coordinator
Pierce County Toys For Tots
11.2012 - 12.2014
Sales/Product Specialist
Tacoma RV Center
11.2009 - 08.2022
Retail Sales Co-Manager
Griot’s Garage
06.2009 - 10.2014
Marketing Director/Personal Assistant
PC Bank Mortgage Division
04.2006 - 06.2007
Graduated With Honors - General Studies
Governer John R. Rogers High School
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