Heiko Gmirr
Chief Operations Office | Medical Supply
Billings
Summary
Dynamic business leader with a proven track record at All Star Wheelchair Co, excelling in vendor management and customer relationship building. Achieved a 22% reduction in shipment incidents while driving a consistent 28% YOY revenue growth. Expert in marketing strategies and talent recruitment, fostering high-performing teams to enhance brand reputation and customer loyalty.
Overview
5
5
years of professional experience
2
2
Certifications
2
2
Languages
Work History
Chief Operating Officer
All Star Wheelchair Co
03.2021 - 02.2026
- Directed and managed all aspects of business operations including product sourcing, vendor negotiations, inventory management, logistics, and fulfillment.
- Reduced shipment and freight incident rate by 22% with zero incurred cost in less than 1 year.
- Ensured compliance with FDA and healthcare regulations and quality standards while maintaining customer first standards.
- Managed financial performance including pricing strategy, margins, budgeting, cash flow, and P&L.
- Consistently increased YOY revenue by average of 28%.
- Built and led teams for customer service, marketing, operations, and fulfillment.
- Developed and executed marketing and growth strategies across digital channels, e-commerce platforms, and brick and mortar partnerships.
- Oversaw customer experience, returns, warranties, and post-sale support to maintain trust, retention, and brand reputation.
Education
No Degree - Studied Aviation And Business Administration
Rocky Mountain College
Billings MT 05.2001 -
High School Diploma -
Credo High School
Rohnert Park, CA 05.2001 -
Skills
- Customer relationship building
- Warehouse and fulfillment managment
- Marketing
- Business development
- Expense control
- Vendor management
- Talent recruitment
- Skilled with Microsoft Office Suite and Google equivalent
Certification
Private Pilots License and Instrument Rating
Timeline
Chief Operating Officer
All Star Wheelchair Co
03.2021 - 02.2026
No Degree - Studied Aviation And Business Administration
Rocky Mountain College
05.2001 -
High School Diploma -
Credo High School
05.2001 -