Helga Triganza

On 22 February 1996, I began my career in the financial services sector. Starting with basic teller duties, I progressed through roles involving the onboarding of both personal and corporate clients, supervisory responsibilities, and eventually advanced into managerial positions. Over the years, I have had the privilege of serving as Branch Manager across multiple branches within the Bank. This extensive experience has been instrumental in achieving my current role, where I lead the KYC Reviews Team.

Current Role: Team Leader – KYC Reviews

In my current position, I am responsible for overseeing and conducting comprehensive reviews of customer profiles, focusing on risk assessment and regulatory compliance.

My core responsibilities include:

• Conducting detailed assessments of customer profiles, associated risks, jurisdictions, products, and interfaces.
• Ensuring reviews are completed within established timelines.
• Verifying that customer data in systems is accurate, current, and that structures, UBOs (Ultimate Beneficial Owners), and controlling individuals are correctly identified and documented.
• Analyzing customer data and behaviour to ensure alignment with the stated profile and risk category.
• Monitoring transactions and screening remitters/beneficiaries for compliance.
• Performing in-depth reviews of cash-intensive customers.
• Comparing audited financial statements against actual account activity.
• Identifying and flagging expired documentation.
• Providing feedback and actionable recommendations to Branch Managers to mitigate identified risks.

Additional Roles

• Manager, Corporate Onboarding Team
  I also manage the Corporate Onboarding Team, responsible for onboarding new non-natural customers. This includes collecting required customer information and documentation, and performing due diligence in accordance with AML/CFT regulations.
• Acting Branch Manager, Attard Branch
  I serve as Acting Branch Manager at the Attard branch during the absence of the current branch manager, ensuring smooth operations and continuity of service.