Henrietta David
Swieqi,Eastern Region
Summary
Service-oriented business management graduate with experience in elite hospitality operations. Multilingual: Hungarian, Romanian, and English. Skilled in Opera Cloud and multi-channel communication tools to resolve high-volume requests efficiently. Capable of de-escalating stressful situations and quickly adapting to new systems to enhance customer experience.
Overview
8
8
years of professional experience
Work History
Guest Service Assistant
Page8 Hotel
London
06.2023 - 08.2026
- Delivered customer service to international guests, contributing to high satisfaction ratings and positive reviews.
- Resolved customer complaints efficiently, ensuring guest satisfaction and loyalty.
- Supported daily guest transactions, reservations, and account updates using Opera Cloud property management software.
- Processed payments, issued receipts, and reconciled billing statements with accuracy.
- Recorded payments, folios, and billing details with accuracy.
- Answered phones, handled customer inquiries, and routed calls to appropriate staff members.
- Completed administrative reports, email correspondence through Outlook, and billing reconciliations in MS Excel.
- Assisted coworkers with administrative support and additional tasks during high-volume periods.
- Verified guest arrivals using the hotel reservation system for smooth check-in., departures, and room keys using hotel reservation systems.
Warehouse Associate
Amazon
London
09.2021 - 06.2023
- Picked and prepared customer orders in Amazon fulfillment center using handheld scanners, ensuring accuracy and timeliness.
- Packed items for shipment, adhering to Amazon's quality and safety standards to minimize errors.
- Processed and organized high-volume inventory, adhering to strict fulfillment timelines and accuracy goals.
- Coordinated with shift teams to streamline stock sorting, dispatching, and quality checks.
Warehouse Operative
San Remo
London
04.2019 - 09.2021
- Managed stock picking, packing, and log updates to maintain accuracy in distribution processes.
- Prepared and packaged items for shipment to fulfill customer demands reliably. for shipment
- Ensured accurate inventory by checking stock counts regularly. and reported inventory issues
- Monitored inventory levels and reported discrepancies to management team members.
Warehouse Operative
Matches Fashion / XPO Logistics
London
09.2018 - 02.2019
- Picked and packed orders efficiently using batch sheets and stock locations to maintain workflow.
- Processed orders accurately, efficiently, and within specified timeframes.
- Supported logistics fulfillment and inventory control tasks in fast-paced distribution facility.
- Checked packaging for damage before storage and shipment.
- Maintained cleanliness and organization of warehouse areas to ensure safety and operational efficiency.
- Collaborated with co-workers to enhance communication and streamline operations.
Education
BA (Hons) - Business Management
Buckinghamshire New University
London07-2023
Diploma / Certificate - Procurement and Contracting Technician
Joannes Kajoni High School
Miercurea Ciuc06-2018
Skills
- Property management software
- Front desk operations
- Reservation systems
- Reservation processing
- Guest service efficiency
- Microsoft Office proficiency
- Effective communication
- Phone etiquette
- Interpersonal communication
- Team collaboration
- Multitasking in fast-paced environments
- Attention to detail
- Shift management
- Problem solving
- Conflict resolution
- Adaptability
- Stress resilience
- Diligence
- Punctuality
OTHER LANGUAGE
Hungarian Native, English Fluent / B2, Romanian Fluent / B2
Timeline
Guest Service Assistant
Page8 Hotel
06.2023 - 08.2026
Warehouse Associate
Amazon
09.2021 - 06.2023
Warehouse Operative
San Remo
04.2019 - 09.2021
Warehouse Operative
Matches Fashion / XPO Logistics
09.2018 - 02.2019
BA (Hons) - Business Management
Buckinghamshire New University
Diploma / Certificate - Procurement and Contracting Technician
Joannes Kajoni High School