Henry Wu

• Achieved or exceeded company-defined sales quotas.
• Developed, maintained and utilized diverse client base.
• Met existing customers to review current services and expand sales opportunities.
• Met with customers to discuss and ascertain needs, tailor solutions and close deals.
• Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
• Developed and maintained strong working relationships with professionals within assigned territory.
• Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
• Attended Daily Morning sales meetings and sales trainings.
• Greeted customers and offered assistance with selecting merchandise, finding Productss and completing purchases.
• Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
• Selected correct products based on customer needs, product specifications and applicable regulations.
• Informed customers of promotions to increase sales productivity and volume.

Co-Founder, Social Media Marketing Firm

• Co-founded a social media marketing company focused on helping businesses grow their online presence.
• Successfully closed 3 client deals in the first month of operation, a testament to our rapid market penetration and effective sales strategy.
• Led the creation and management of targeted advertising campaigns, consistently driving significant improvements in client traction and overall engagement metric
• Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
• Managed day-to-day business operations.
• Consulted with customers to assess needs and propose optimal solutions.
• Assisted in recruiting, and hiring of team members.
• Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
• Interacted well with companies build connections and nurture relationships.
• Tracked trends and suggested enhancements to both challenge and refine company's product offerings.

• Received incoming shipments, compared contents against associated records and transmitted to proper department.
• Conducted counts and audits of inventories to identify and resolve discrepancies in records.
• Monitored scheduled shipment dates to achieve timely delivery, expediting as necessary, and communicating variances to customers.
• Completed basic mathematical calculations to check weights and dimensions of shipments.
• Inspected merchandise and sent damaged pieces for repair before shipment.
• Operated equipment such as forklifts and balers to move outgoing shipments to loading area.
• Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
• Used pallet jacks and dollies to load and unloaded goods from trucks and containers.
• Packaged goods in safe containers to prepare for shipping, adhering to packaging protocols.
• Packed, secured, labeled and applied postage to materials to prepare items for shipment.

• Enforced company policies and regulations with employees.
• Trained new employees and delegated daily tasks and responsibilities.
• Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
• Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
• Resolved conflicts between employees to maintain positive and productive work environments.
• Completed cash and credit card transactions accurately using POS software.
• Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
• Managed inventory and ordered supplies to keep location well stocked with necessary supplies.