HICHAM EL HARE
Bartender
Mellieha
Summary
Proven hospitality expert with a strong background in beverage preparation and sanitization procedures, honed at DB SEABANK RESORT + SPA and other prestigious venues. Excelled in enhancing guest experiences through expert suggestive selling and building rapport, significantly contributing to revenue growth. Skilled in both spirits, wine, and food service, demonstrating a keen ability to forecast demand and manage reservations efficiently.
Overview
15
15
years of professional experience
3
3
Languages
Work History
Bartender
DB SEABANK RESORT + SPA
04.2024 - Current
- Verify the customers’ ages
- Mix traditional and creative cocktails
- Process payment
- Clean glasses and bar utensils
- Make suggestions based on customer tastes and preferences
- Record and balance cash receipts and prepare cash deposits
- Open and maintain tabs throughout their shift
- Build a rapport with regular customers to create a positive atmosphere
Head Waiter
AL KHOORY COURTYARD HOTEL
04.2023 - 04.2024
- Greeted new customers, discussed specials, and took drink orders.
- Enhanced customer dining experience by providing exceptional service and anticipating guest needs.
- Increased overall restaurant efficiency by effectively managing and delegating tasks to the wait staff.
- Trained staff members on use of POS system.
- Seated guests quickly and coordinated timely service to minimise table wait times.
- Maintained safe hygiene and food handling standards for full compliance. Communicated effectively with kitchen staff to maintain timely service and deliver special requests.
- Arranged alternative selections for guests with food allergies through careful collaboration with kitchen teams.
- Resolved customer complaints promptly, escalating larger operational concerns to management.
- Upsold, cross-sold and recommended additional items to customers to grow restaurant sales.
- Informed guests of daily specials and menu offerings to facilitate decisions on starters, mains and desserts.
Head Waiter
KENZI HOTEL EUROPE
12.2016 - 04.2021
- Greeted new customers, discussed specials, and took drink orders.
- Enhanced customer dining experience by providing exceptional service and anticipating guest needs.
- Increased overall restaurant efficiency by effectively managing and delegating tasks to the wait staff.
- Trained staff members on use of POS system.
- Seated guests quickly and coordinated timely service to minimise table wait times.
- Maintained safe hygiene and food handling standards for full compliance. Communicated effectively with kitchen staff to maintain timely service and deliver special requests.
- Arranged alternative selections for guests with food allergies through careful collaboration with kitchen teams.
- Resolved customer complaints promptly, escalating larger operational concerns to management.
- Upsold, cross-sold and recommended additional items to customers to grow restaurant sales.
- Informed guests of daily specials and menu offerings to facilitate decisions on starters, mains and desserts.
Head Waiter
SAINTO KAN JAPANESE RESTAURANT
01.2014 - 11.2016
- Greeted new customers, discussed specials, and took drink orders.
- Enhanced customer dining experience by providing exceptional service and anticipating guest needs.
- Increased overall restaurant efficiency by effectively managing and delegating tasks to the wait staff.
- Trained staff members on use of POS system.
- Seated guests quickly and coordinated timely service to minimise table wait times.
- Maintained safe hygiene and food handling standards for full compliance. Communicated effectively with kitchen staff to maintain timely service and deliver special requests.
- Arranged alternative selections for guests with food allergies through careful collaboration with kitchen teams.
- Resolved customer complaints promptly, escalating larger operational concerns to management.
- Upsold, cross-sold and recommended additional items to customers to grow restaurant sales.
- Informed guests of daily specials and menu offerings to facilitate decisions on starters, mains and desserts.
Bar Waiter
TIKIDA BEACH & RESORTS
01.2013 - 11.2013
- Maintained clean and organized bar area.
- Maintained a clean and organized work environment to ensure efficient service and compliance with health regulations.
- Explained daily specials and beverage promotions to exceed daily sales goals.
- Assisted with bartending duties during high-volume shifts.
- Handled bar payments accurately and efficiently, minimising errors and discrepancies.
- Greeted customers with warmth and professionalism, seating accordingly and offering helpful advice on menu selections and current offers.
- Built exceptional customer loyalty through faultless guest care and prompt, precise drinks service.
- Worked with energy and enthusiasm to maintain a fun, positive bar atmosphere for optimised customer enjoyment.
- Collaborated effectively with bar staff, ensuring orders were accurately and efficiently processed.
Waiter
RESTAURANT LA-SCALA
04.2012 - 10.2012
- Kept server areas clean and stocked to increase efficiency while working tables.
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Ensured food safety compliance by adhering to proper handling procedures when serving dishes.
- Regularly checked on tables, catering to requests and actioning feedback for maximum guest satisfaction.
- Examined tables before service, ensuring tables held sufficient supplies of condiments, menus, salt and pepper.
- Coordinated team members to take, serve and clear orders accurately and promptly.
- Maintained excellent customer satisfaction by providing friendly, attentive and proactive service.
- Facilitated optimal levels of guest satisfaction by proactively attending to customers needs, requirements and requests.
Waiter
RESTAURANT LE-QUAI
01.2011 - 02.2012
- Delivered friendly and fast service to process high-volume food and drink orders at peak times.
- Stocked and maintained silverware, linens and condiments. Washed buffet, restaurant and banquet items, including silverware, dishes, cooking utensils, equipment and displays.
- Enquired about guest satisfaction, anticipated additional needs and happily fulfilled ad-hoc requests.
Bar Trainee
KENZI EUROPE HOTEL
07.2010 - 10.2010
- Learned new materials, processes, and programs quickly.
- Shadowed senior team members to learn all related jobs and tasks.
- Attended training courses to build understanding of processes, techniques, and industry.
- Participated in on-the-job training, working closely with supervisors and coworkers and asking appropriate questions.
- receive regular training as and when agreed in a training programme, particularly learning how to create, mix and serve cocktails and other drinks
- ensuring compliance to sanitation, hygiene, health and safety legislation and organisational and quality requirements
- receive training so that you can create cocktails using fresh ingredients
- assist in the preparation of all beverages, both hot and cold
- assist with general bartender duties to include taking and making reservations, taking and serving order, clearing and preparing tables bar area and bar storage (cellar etc), prepare the bill and taking payment.
- receive training so that you can understand the “ingredients” of cocktails and other drinks/ beverages to enable you to confidently deal with customer queries etc and to assist and help train other team members
Restaurant Trainee
VALTUR HOTEL
03.2009 - 04.2009
- Learned new materials, processes, and programs quickly.
- Shadowed senior team members to learn all related jobs and tasks.
- Attended training courses to build understanding of processes, techniques, and industry.
- Participated in on-the-job training, working closely with supervisors and coworkers and asking appropriate questions.
- Taking care of the guests from the moment of arrival to departure;
- Explain and make suggestions about the menu;
- Help build Salons where events can be held and help with serving during the event;
- Providing friendly, professional and prompt service at all times;
- Receiving and correctly processing orders;
- Keeping in touch with the kitchen team;
- Attending training courses (wine, coffee, tea, menu training), if desired;
- Carrying out any other work that can reasonably be expected of you within our hotel and within the department;
- Compliance with LHW standards regarding service, presentation and hygiene rules.
Education
DIPLOMA IN HOSPITALITY MANAGEMENT
HASSAN AL KHAYAT COLLEGE
MOROCCO 04.2001 -
Skills
Beverage Preparation
Payment Processing
Suggestive Selling
Liquor, beer, and wine knowledge
Guest rapport
Demand forecasting
Reservation management
Sanitization procedures
Extensive hospitality background
Spirits, wine and food service
Food safety understanding
Food and beverage knowledge
Timeline
Bartender
DB SEABANK RESORT + SPA
04.2024 - Current
Head Waiter
AL KHOORY COURTYARD HOTEL
04.2023 - 04.2024
Head Waiter
KENZI HOTEL EUROPE
12.2016 - 04.2021
Head Waiter
SAINTO KAN JAPANESE RESTAURANT
01.2014 - 11.2016
Bar Waiter
TIKIDA BEACH & RESORTS
01.2013 - 11.2013
Waiter
RESTAURANT LA-SCALA
04.2012 - 10.2012
Waiter
RESTAURANT LE-QUAI
01.2011 - 02.2012
Bar Trainee
KENZI EUROPE HOTEL
07.2010 - 10.2010
Restaurant Trainee
VALTUR HOTEL
03.2009 - 04.2009
DIPLOMA IN HOSPITALITY MANAGEMENT
HASSAN AL KHAYAT COLLEGE
04.2001 -
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