Hope Niedbalski
Great Falls
Summary
Dynamic and adaptable professional with a strong background in customer service from the United States Air Force. Proven ability to collaborate effectively in teams while maintaining a calm demeanor under pressure. Skilled in problem resolution and critical thinking, consistently enhancing customer experiences and operational efficiency.
Overview
2027
2027
years of professional experience
1
1
Certification
Work History
Security Forces
United Sates Air Force
Great Falls, MT
08.2024 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
Shift Leader
Bud Dome
St Louis, MO
2024 - 08.2024
- Maintained cleanliness and organization in assigned areas to ensure optimal safety standards.
- Supervised daily operations, ensuring adherence to safety protocols and quality standards.
- Trained new staff on operational procedures and customer service best practices.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Sales Associate
Plato's Closet
St Louis, MO
02.2023 - 05.2023
- Assisted customers in selecting products, enhancing overall shopping experience.
- Managed inventory levels, ensuring product availability and organization on sales floor.
- Processed transactions efficiently using point-of-sale systems, maintaining accuracy in cash handling.
- Collaborated with team members to implement promotional displays, driving customer engagement.
- Maintained cleanliness and orderliness of sales areas, contributing to a welcoming atmosphere for shoppers.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
Sales Associate
Francesca's Boutique
St Louis, MO
12.2022 - 01.2023
- Provided feedback on customer preferences to inform merchandise selection and inventory management.
- Trained new staff on store policies and procedures, promoting a cohesive work environment.
- Resolved customer inquiries and concerns promptly, fostering positive relationships with clientele.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
Animal Caretaker
Kennelwood Pet Resorts
St Louis, MO
02.2022 - 11.2022
- Provided daily care and support for animals, ensuring their health and well-being.
- Maintained cleanliness and organization of animal living areas, fostering a safe environment.
- Assisted in administering medications and treatments as directed by veterinary staff.
- Monitored animal behavior and health, reporting any concerns to management promptly.
- Improved workflow efficiency by streamlining feeding schedules and cleaning routines.
- Fed and watered animals to provide necessary nutrients and keep pets healthy.
- Kept animals clean and free of contaminants to promote optimal health.
Education
High School Diploma -
Notre Dame High School
St Louis, MO05-2024
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Flexible and adaptable
- Dependable and responsible
- Critical thinking
- Calm under pressure
- Problem resolution
- Decision-making
Certification
CPR
Timeline
Security Forces
United Sates Air Force
08.2024 - Current
Sales Associate
Plato's Closet
02.2023 - 05.2023
Sales Associate
Francesca's Boutique
12.2022 - 01.2023
Animal Caretaker
Kennelwood Pet Resorts
02.2022 - 11.2022
Shift Leader
Bud Dome
2024 - 08.2024
High School Diploma -
Notre Dame High School