Ian Camilleri
Mqabba
Summary
Highly organized and detail-oriented professional with strong work ethic and dedication to achieving goals. Skilled at developing and maintaining documentation systems, managing calendars and preparing reports. Strong interpersonal and negotiation abilities, dedicated to maintaining productive client relationships while ensuring timely payments.
Overview
17
17
years of professional experience
Work History
Coordinator at Retail Collections Unit
Bank of Valletta
08.2015 - Current
- Monitor and review the Bank's individual and business debtor balances.
- Reduce past due balances and bad debt by coordinating collection efforts with customer service and branches.
- Reduce overdue debt by closely monitoring customer accounts and taking prompt action on outstanding payments.
- Communicate with customers who are served by a Freezing Order to guide them forward how they can pay their facilities through a legal process
- Lead an evening shift team of 7 persons who come from different branches and departments to help us out contacting customers and effect transfers
- Provide training for both newcomers into our unit and new users within our evening shift team
- Liaise with the IT department together with the developer of our system when an upgrade is needed or for other technical issues.
- Enhanced company reputation through professional communication with customers, resolving disputes, and negotiating payment plans.
Journalist
Union Print
11.2008 - 08.2015
- Edit articles to achieve peak accuracy and quality
- Proof read content to ensure clarity and adherence to editorial standards
Court Assistant
Malta Law Courts
10.2007 - 11.2008
- Contributed to positive courtroom outcomes by providing essential administrative support to judge Mr. Justice Joseph R. Micallef during trials and hearings.
- Maintained a well-organized and efficient work environment by updating filing systems and managing daily schedules for court staff.
- Managed sensitive information with discretion while maintaining confidentiality in accordance with legal requirements.
Education
Award in Credit For Retail - MQF Level 5 -
Bank of Valletta P.L.C.
Malta12.2020
A Level Standard -
Typewriting Course
Malta03.2008
BTEC First Diploma in Care - MQF Level 3 -
Malta College of Arts Science And Technology
01.2005
Skills
- Expert in using the Revenue Management System
- Good command of Microsoft Office tools
- Excellent skills in using Photoshop and Indesign
- Good communication skills, both verbal and written which were gained through my experience in my previous workplaces, speaking clearly and confidently and writing clearly and concisely
- Training skills which is crucial in my field of work as it is essential for effectively pass on knowledge and skills to others(currently responsible to teach new entrants)
- Work Planning and Prioritization
Organizational managerial skills
- Good organisational skills which are essential for leading teams, managing resources and achieving business objectives gained through my experience in being proficient and accurate.
- Experience in team building gained through daily delegation of work to my colleagues in a collaborative manner.
- Good sense of leadership as I am currently responsible for a team of 7 people during evening shift hours.
Languages
Maltese
Native language
Maltese
Proficient
C2
English
Advanced
C1
Italian
Intermediate
B1
Personal Information
- Date of Birth: 09/18/1987
- Nationality: Maltese
- Driving License: B
Hobbies and Interests
I do artesian voluntary work within the Saint Mary & King George V Band Club of Mqabba.
Timeline
Coordinator at Retail Collections Unit
Bank of Valletta
08.2015 - Current
Journalist
Union Print
11.2008 - 08.2015
Court Assistant
Malta Law Courts
10.2007 - 11.2008
Award in Credit For Retail - MQF Level 5 -
Bank of Valletta P.L.C.
A Level Standard -
Typewriting Course
BTEC First Diploma in Care - MQF Level 3 -
Malta College of Arts Science And Technology
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