Ian O'Connor
Signature Aviation
Bozeman
6
years of professional experience
Seasoned airside leader with experience in line service, aircraft handling, and customer support. Skilled in team leadership, relationship building, and operations management, with a record of training staff, organizing daily priorities, and improving safety and service reliability. Experienced Supervisor leads team members to complete jobs on-time. Assigns tasks, trains employees, and implements company procedures. Excellent communication and listening skills also provides leadership, driving team members to meet goals.
Work History
Airside Experience Leader
5 Years 4 Months- Led line service teams to coordinate aircraft parking, fueling, towing, and ground support operations.
- Monitored ramp activity to maintain safety compliance, secure operations, and accurate aircraft turnaround support.
- Coordinated with flight crews, dispatch, and maintenance to resolve service issues and maintain schedule flow.
- Managed customer-facing service requests, delivering prompt support for crew needs, baggage, and cabin readiness.
- Enforced ramp procedures and safety expectations to minimize hazards and maintain operational reliability.
- Improved team coordination by organizing daily priorities, assigning tasks, and tracking completion of service activities.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Led cross-functional teams to achieve company-wide goals, fostering a culture of collaboration and innovation.
- Mentored junior staff members, helping them develop leadership skills and advance their careers within the organization.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Maintained team flexibility and embraced change to adapt within dynamic markets.
- Interacted well with customers to build connections and nurture relationships.
Cart Barn Attendant
4 Months- Prepared golf carts for daily play, ensuring cleanliness, fuel levels, and operational readiness.
- Staged carts and bag setups for tee times, supporting smooth member departures.
- Cleaned and organized cart barn areas, maintaining safe, presentable storage conditions.
- Assisted members with bag loading, unloading, and cart assignment for efficient service.
- Replenished towels, scorecards, tees, and supplies for cart fleet and golfer convenience.
Education
Associate of Arts
High School Diploma
Skills
Relationship building
Conflict resolution
Strategic planning
Motivating teams
Continuous improvements
Line management
Team leadership
Attention to detail
Goal oriented
Analytical thinking
Operations management
Timeline
Airside Experience Leader
Signature Aviation
06.2021 - CurrentRead More
Cart Barn Attendant
Timucuana Country Club
01.2021 - 05.2021Read More
Long Island University
Associate of Arts
Read More
Jupiter High School
High School Diploma
Read More