Ian Todd
Industrial Engineer
St. Julian's,Malta
Summary
Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products.
Overview
11
11
years of professional experience
7
7
Certifications
3
3
Languages
Work History
Customer Applications Senior Manager
Flutter
02.2021 - Current
- Utilized data-driven insights to make informed decisions that resulted in higher returns on investments.
- Coordinated project planning and execution with team members and team leads.
- Set goals and formalized policies to maximize team performance and keep project on-task.
- Optimized product performance with data-driven analysis and continuous improvement initiatives.
- Thrived in fast-paced, highly-adept team to develop and prioritize product features and build product roadmap.
- Implemented Agile methodologies to increase team productivity and enhance overall project outcomes.
- Enhanced product usability by conducting user research and incorporating feedback into development.
Continuous Improvement Manager
PokerStars
02.2019 - 01.2021
- Monitored staff organization and suggested improvements to daily functionality.
- Enhanced operational efficiency by implementing Lean principles and techniques in various projects.
- Planned and devised cohesive test plans for projects using advanced testing technologies.
Quality Assurance Manager
PokerStars
03.2013 - 01.2019
- Recorded, analyzed, and distributed statistical information.
- Championed a customer-focused mindset across the organization by emphasizing the importance of consistently delivering high-quality products and services.
- Drove successful product launches with rigorous pre-release testing protocols that minimized post-launch issues.
- Mentored junior staff members in best practices for quality management, contributing to overall team growth and development.
- Implemented new quality assurance and customer service standards.
Education
MBA - Environmental Sustainability
Universidad LaSalle
San Jose, Costa Rica 05.2001 -
Bachelor's Degree - Business Administration And Management
Universidad LaSalle
San Jose, Costa Rica 05.2001 -
Bachelor's Degree - Industrial Engineering
Universidad Americana
San Pedro , Costa Rica 05.2001 -
Skills
Attention to Detail
Strategic Planning
Performance Evaluation
Effective Communication
Cross-functional Team Coordination
Customer Service
Root Cause Analysis
Release planning
Data Analytics
Design thinking
Continuous Improvement
Stakeholder Management
Certification
Lean Six Sigma
Timeline
Salesforce Admin
12-2023
BPM
11-2022
Customer Applications Senior Manager
Flutter
02.2021 - Current
HTML
08-2020
Product Owner Principles
02-2020
Continuous Improvement Manager
PokerStars
02.2019 - 01.2021
ISO 14001
03-2014
ISO 9001
07-2013
Quality Assurance Manager
PokerStars
03.2013 - 01.2019
Lean Six Sigma
12-2012
MBA - Environmental Sustainability
Universidad LaSalle
05.2001 -
Bachelor's Degree - Business Administration And Management
Universidad LaSalle
05.2001 -
Bachelor's Degree - Industrial Engineering
Universidad Americana
05.2001 -