Ieva Racinskaite
Senior KYC & Customer Support Agent
Summary
Accomplished Customer Service Representative of 3 years, consistently maintaining customer satisfaction and contributing to company success. Motivated professional capable of building productive relationships, resolving complex issues and winning customer loyalty. Self and quick-learner and capable of handling multiple tasks in a fast-paced environment, with strong work ethic, friendly personality and positive can-do attitude.
Overview
7
7
years of professional experience
3
3
years of post-secondary education
2
2
Languages
Work History
Senior KYC & Customer Support Agent
GiG
, Malta
03.2021 - Current
- Providing excellent customer service, dealing with live chats and emails in the fast-paced environment.
- Maintaining quality control for Customer Due Diligence documentation.
- Assisting with processing payment transactions, promoting Responsible Gambling.
- Taking lead on the floor, by ensuring all queues and escalation channels are done.
- Being point of reference for complex queries from team members, helping and guiding new team members, helping with onboarding and other necessary training.
- Maintaining great communication with Responsible Teams for maximum problem-solving efficiency.
Online Game Presenter
Netent
, Malta
06.2020 - 12.2020
- Presented Blackjack, Punto Banco and Roulette through exceptional performance
- Created enjoyable atmosphere for players by keeping positive and entertaining conversations
- Remained focused while providing help to customers with any game-related issues.
Real Estate Agent
QuickLets
, Malta
01.2020 - 06.2020
- Managed property portfolio and promoted properties with daily advertisements in on-line platforms and social media
- Contacted lessors and future tenants through phone calls, e-mails and face-to-face meetings
- Achieved all individual and team goals.
Online Game Presenter
Amazing Gaming
, Malta
01.2019 - 12.2019
- Same role and responsibilities as in Online Game Presenter position mentioned above.
Waitress
Karousos Beach Restaurant
, Cyprus
07.2017 - 12.2018
- Provided professional service to customers with a friendly attitude in a challenging, busy environment
- Handled cash and card payments.
Education
Bachelor of Sign Language - Interpretation
Vilnius University Of Applied
01.2014 - 04.2017
Skills
Quick learnerundefined
Timeline
Senior KYC & Customer Support Agent
GiG
03.2021 - Current
Online Game Presenter
Netent
06.2020 - 12.2020
Real Estate Agent
QuickLets
01.2020 - 06.2020
Online Game Presenter
Amazing Gaming
01.2019 - 12.2019
Waitress
Karousos Beach Restaurant
07.2017 - 12.2018
Bachelor of Sign Language - Interpretation
Vilnius University Of Applied
01.2014 - 04.2017
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