Iiro Varhimo
Sofia
Summary
I have been working in both B2C and B2B in marketing and sales for the past ten years. Last 6 years I have been working iGaming industry. Understanding of customers’ needs and thrive to satisfy them with tailor made solutions alongside with analytical thinking of business as a part of competitive environment. My strongest skill has been my open minded and “lets try something new” approach when mapping out what makes the best customer experience and the want to create new solutions.
Overview
10
10
years of professional experience
Work History
Campaign and Delivery Manager
Anakatech LTD
06.2022 - Current
Planning and managing on-site public promotion projects and related CRM campaigns.
Planning and delivering adhoc campaigns.
Accomplishments: 30 public promotions and over 500 adhoc campaigns.
Senior VIP Account Manager
Soft2Bet / New Spring Ventures LTD
03.2020 - 03.2022
Creating and implementing current VIP program.
Managing VIP customers accounts
Training new VIP Managers.
Planning campaigns and promotions.
Accomplishments: Finnish market grew five times bigger and co-creation of highly functioning VIP program for all markets
Finnish VIP Account Manager
MrGreen / William Hill LTD
08.2018 - 03.2020
Planning and monitoring Finnish VIP CRM campaigns and promotions.
Identifying and handling VIP customers needs and creating personalized offers.
Hosting customer events.
Accomplishments: Finnish market grew twice bigger and Marketing team Employee of the Month
Finnish Customer Support Agent
Leovegas LTD
08.2017 - 08.2018
Handling customer requests via LiveChat, phone and email.
Assisting Country Manager analyzing market performance.
Training new Finnish Customer Support Agents.
Sales Manager
Aaltovoima Oy
05.2014 - 02.2016
Recruiting temporary workforce to customers.
Recruiting employees directly to customers.
Managing and planning sales strategies.
Managing key accounts.
Training new personnel.
Accomplishments: Sales person of the year and highest revenue by making nearly 1/3 of company`s revenue in 2015.
Education
MBA - Organizational Leadership
University of Eastern Finland
Joensuu, Finland05.2012
Skills
- Marketing management
- Lead sales
- Results analyzing
- Life long learning
- Emotional intelligence
- Project management
Psychology, reading, writing, ultra running, crossfit
Life long learning has always been part of my daily life. Curiosity about things on a deeper level.
Sports and healthy lifestyle is probably my biggest interest. Working out daily is my passion. Part of it is Challenging myself whether its a marathon or badminton.
Languages
Finnish
Native language
English
Proficient
C2
Swedish
Intermediate
B1
Spanish
Elementary
A2
German
Elementary
A2
Timeline
Campaign and Delivery Manager
Anakatech LTD
06.2022 - Current
Senior VIP Account Manager
Soft2Bet / New Spring Ventures LTD
03.2020 - 03.2022
Finnish VIP Account Manager
MrGreen / William Hill LTD
08.2018 - 03.2020
Finnish Customer Support Agent
Leovegas LTD
08.2017 - 08.2018
Sales Manager
Aaltovoima Oy
05.2014 - 02.2016
MBA - Organizational Leadership
University of Eastern Finland
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