Inara Rukmane
Product Owner
Saint Julians
Summary
Product Owner with 10+ years of experience delivering compliant, high-performance products in FinTech and iGaming environments. Expertise in regulatory compliance, payments analysis, support operation optimization, and end-to-end product lifecycle management. Proven track record of improving payment conversion, accelerating compliance processes, and delivering strategic product initiatives in Agile organizations. Skilled in aligning business, regulatory, and technical stakeholders to drive execution and measurable outcomes. CSPO, PSPO, and ICP-APM certified.
Overview
10
10
years of professional experience
Work History
Product Owner Regulatory Reporting
PokerStars
06.2023 - Current
- Handled complex regulatory requirements for multiple licenses, main focus being - .GR, .RO, .BG, .BE., .USNJ, .USMI, .USPA, .CH. Contributing to requirement implementation on .DK, .IT.
- Handled full stack Dev team.
- Built web portals and vaults, where every transactional, financial or gaming activity had to be presented for the data accuracy.
- Applied Agile where possible- run ceremonies, and followed on squad health check, control charts etc.
- Main Stakeholders- Compliance, Business, DataBase Management, Poker, Casino, SportsBook Tribes.
Product Analyst (PAM)
PokerStars
10.2022 - 07.2023
- Created PRDs.
- Mapped Players Onboarding/ Verification journeys for all licenses and platforms in order to identify issues leading to drops in register to deposit conversion rates.
- Mapped Deposit/Withdrawal flows with deep dive into journey's errors/drops.
- Collaborated with 3rd party partners for new payment method integration and testing - Applause int. in Brazil.
Technical Payments Analyst Team Lead
Trustly
07.2019 - 04.2022
- Created escalation procedures for the incidents.
- Monitored success rates for deposits/ withdrawals & health of robots.
- Investigated technical issues between Trustly and Merchants.
- Responded to the incident alerts.
Support Operations Team Lead/ Casino POC
PokerStars
06.2016 - 05.2019
- Successfully led a multilingual customer support team, achieving improvement in first response time and solid increase in customer satisfaction
- Acted as the main point of contact for Casino Agents
- Led communication between the internal Casino team and external casino vendors
- Led Bonus automation functionality from Casino ops side, building the case, providing numbers of contacts from players. As a result % of contacts with regards to the bonus requests dropped by 50%
Account Manager
Games OS (Playtech)
09.2015 - 06.2016
- Build strong relationships with such operators as VideoSlots, Slotsmillion
- Ensured Games OS/SkyWind studio games got best positioning.
- Negotiated GGR based on Game Performance.
- Conducted competitor reviews.
- Participated in ICE.
Education
Bachelor of Science -
Transport And Telecommunication Institute
Riga 04.2001 -
Skills
Agile Project Management
Regulatory & Compliance Reporting
Portfolio & Stakeholder Management
Cross-Functional Leadership
Strategic Roadmapping
Data Governance & Analytics
Timeline
Product Owner Regulatory Reporting
PokerStars
06.2023 - Current
Product Analyst (PAM)
PokerStars
10.2022 - 07.2023
Technical Payments Analyst Team Lead
Trustly
07.2019 - 04.2022
Support Operations Team Lead/ Casino POC
PokerStars
06.2016 - 05.2019
Account Manager
Games OS (Playtech)
09.2015 - 06.2016
Bachelor of Science -
Transport And Telecommunication Institute
04.2001 -