Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

INES MACKENZIE BARKAR

Summary

In my previous roles I have gained valuable experience from working on many projects and closely with people from different backgrounds, various companies, agencies and collaborated with authorities. I have been responsible of liasioning with clients and tour operators and held roles in secretarial and administrational work, communicating and visualising ideas and been responsible for the practical arrangements of various promotional work and sales activities. Having worked together with senior management level professionals, partners, directors and an international staff from Italy, England, Germany and Scandinavia as well as in Russia I have developed an ability to communicate clearly and respect different opinions. I have lead people and groups, coordinated events and shows internationally, arranged, and participated in meetings and been responsible for administration and management of office equipment and handling internal and external communication and management systems. From planning tours, cruises and accommodation services together with partner companies within the tourism and travel industry I have learnt to take pride in and be responsible for my own work as well as delegate work and co-operating with various stakeholders. As a translator I'm fluent in Russian and English and can express the sense of words and text in Swedish. I have a good business acumen and understanding of international markets as well as the Russian business market and consultative sales experience in an international environment. Further I have developed an ability to understand what clients wish and I can skillfully solve problems and come up with solutions. Executive Assistant skilled at offering high-level administrative support to senior-level staff. Expert in travel management, expense tracking and schedule coordination. Expertly assists executive team using exceptional communication and organizational skills. Driven and resourceful administrative professional with [Number]+ years of experience assisting with work of high-achieving executives. Track record supporting professional needs with well-organized precision. Successfully manages high-volume workloads in rapidly changing environments. Detail-oriented administrative professional with superb people-skills and public relations experience. Business-savvy with excellent decision-making skills. Resourceful and experienced worker offering expertise in customer service, travel coordination and file management. Detail-oriented team player with strong organizational skills. Handles multiple projects simultaneously with a high degree of accuracy. Proactive [Job Title] with demonstrated experience providing high-level administrative support to companies. Demonstrates superior communication and problem-solving abilities. Proven track record of maintaining efficient office operations. Expertise in scheduling and coordinating meetings, managing travel and expense reports, and transcribing minutes. Experienced Executive Secretary provides comprehensive administrative support to upper level team. Adept at managing calendars, preparing reports and coordinating meetings. Demonstrates excellent customer service, problem-solving, and communication skills. Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals. Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives. Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm. Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Overview

15
15
years of professional experience

Work History

Executive Assistant – Marketing Communication and Sales

FALCON TOURS LTD, NSTS English Language Institute
08.2022 - 01.2023
  • Assisted in executing the delegated functions of Integrated Marketing Communications and Sales
  • Delivered educational content and drove higher B2B and B2C sales
  • Proposed and implemented periodic research and intelligence on marketing and promotional efforts of competitors, distributors, social and digital marketing platforms
  • Developing, managing and maintaining online booking engines
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.
  • Developed and maintained courteous and effective working relationships.

Consultant / Translator/ Website translator

ÅLAND POST LTD, POSTEN ÅLAND AB
03.2015 - 05.2015
  • Read through original material and rewriting it in the target language
  • Proofread, edited, and revised translated materials
  • Researched scientific phraseologies to find the correct translation
  • Ensured that the meaning of the source text is retained
  • Collected information about the client's business through interviews made by phone calls
  • Researched potential partners and discussed any unclear points
  • Presented findings and suggestions to clients about the product
  • Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
  • Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
  • Collaborated with cross-functional teams to successfully deliver comprehensive solutions for clients.


Work placement

ÅLANDS RADIO & TV AB
11.2014 - 12.2014
  • Supported presenters and production team
  • Interviewed guests
  • Recorded own radio programes
  • Edited audio packages with digital editing software
  • Participated in on-line program shows
  • Making of photo reports, participated in VLOG course
  • Improved overall situation awareness by maintaining up-to-date logs of dispatched calls and field unit activities.
  • Expedited responses to emergency situations with quick-thinking decision-making under high-pressure circumstances.
  • Demonstrated multitasking abilities while managing multiple radio frequencies simultaneously without compromising quality of communication.

Entertainment Manager / Coordinator

PEGAS TOURISTIK TRAVEL AGENCY, Domina Coral Bay 5 * Hotel, Resort, Spa and Casino
09.2011 - 04.2012
  • Team leading of the entertainment staff
  • Staff training and staff monitoring
  • Planning of work schedules for entertainment team
  • Position included customer relationships; meeting guests during the day, creating activities, greeting and ensuring that they enjoy their holiday
  • Participating in dance shows and theatrical productions on the stage
  • Fitness instruction and planning of costumes for shows
  • Streamlined event planning processes for improved efficiency.
  • Established strong working relationships with vendors, venues, and production crews to ensure successful events.
  • Boosted attendee satisfaction through meticulous attention to detail in event organization and execution.
  • Led cross-functional teams in the planning and delivery of memorable entertainment experiences.
  • Conducted post-event evaluations to identify areas for improvement and inform future planning efforts.
  • Managed teams of event coordinators, ensuring smooth execution of high-profile events.

Entertainment and Activity coordinator

FIVE STARS ANIMATION COMPANY, Hilton Sharm Waterfalls Resort 5 * / Sunrise Diamond Beach Resort 5 * / Shores Amphoras Resort 5
04.2011 - 09.2011
  • Organisation of dance shows together with the team and team leaders
  • Maintained and ordered supplies for activities.
  • Coordinated special events like holiday parties or themed days that fostered a sense of community among participants.
  • Enhanced participant engagement by incorporating interactive games and team-building exercises in activity programs.
  • Evaluated program effectiveness through regular feedback sessions, making necessary adjustments to enhance future experiences.
  • Established strong relationships with local vendors, securing discounts and partnerships for ongoing event support.
  • Collaborated with multidisciplinary teams to create comprehensive and meaningful programs tailored to individual needs.
  • Sales and promotion of events
  • Managing the strategic communication process and beneficial relationships between entertainment team and their guests in the hotel
  • Responsibility for customer relations and guests satisfaction in activities
  • Fitness instruction and arrangement of dance performances
  • Developed customized activity plans for diverse groups, ensuring inclusivity and accessibility for all participants.
  • Cultivated a positive atmosphere by consistently demonstrating enthusiasm and dedication throughout all interactions with staff, volunteers, and participants.
  • Implemented creative problem-solving strategies when faced with unexpected challenges or changes in circumstances during planned activities.
  • Streamlined administrative processes, improving efficiency in scheduling, enrollment, and record-keeping tasks.

Activity coordinator / Mini Club responsible

PEGAS TOURISTIK TRAVEL AGENCY / DOMINA CORAL BAY
07.2010 - 02.2011
  • Education and entertainment of children from various nationalities aged 4 to 12 years
  • Building trust with parents and offering welcome into the children´s Mini Club
  • Staging children's dance shows and theatrical productions
  • Promotion of children's activities
  • Promotion and sales of hotel events and shows
  • Developed customized activity plans for diverse groups, ensuring inclusivity and accessibility for all participants.
  • Coordinated special events like holiday parties or themed days that fostered a sense of community among participants.
  • Evaluated program effectiveness through regular feedback sessions, making necessary adjustments to enhance future experiences.
  • Established strong relationships with local vendors, securing discounts and partnerships for ongoing event support.
  • Increased volunteer retention by providing thorough training, consistent support, and recognition of efforts.
  • Streamlined administrative processes, improving efficiency in scheduling, enrollment, and record-keeping tasks.

Travel agency manager

MENSEY TRAVEL AGENCY
05.2010 - 06.2010
  • Consulting and providing travel and tourism services to the clients
  • Day-to-day administration work of the travel agency
  • Travel and holiday sales
  • Cooperation with airlines, cruise lines and hotels
  • Managing all travel arrangements (tickets, vouchers, insurance, documents)
  • Tourism market monitoring
  • Developed strong relationships with vendors for better travel deals and more options for clients.
  • Handled customer complaints promptly and professionally, resolving issues to maintain client satisfaction.
  • Established partnerships with local businesses to create unique travel packages tailored to client preferences.
  • Expanded the agency's client base by targeting niche markets and offering specialized services to meet their unique travel needs.

Sales Consultant

O'STIN
08.2009 - 09.2009
  • Company Overview: fashion apparel in the Russian market for women, men and kids
  • Contacted with potential customers in the store
  • Built customer's confidence about product
  • Searched for opportunities for sales
  • Made sure that customers are satisfied with product
  • Built long-term customer relationships
  • Fashion apparel in the Russian market for women, men and kids
  • Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services.
  • Provided sales and customer service assistance to walk-in traffic
  • Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.

Secretary / Travel agent

OBNOVLENIE SPb TRAVEL AGENCY
02.2008 - 05.2008
  • Answering phone calls
  • Responsible for booking appointments with the clients
  • Administration of travel documents, receiving and managing incoming and outgoing mail and faxes
  • Administrative tasks and managing office equipment
  • Provided travel and tourism services to clients
  • Connected with tour operators, airlines, cruise lines and hotels
  • Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Maintained daily report documents, memos and invoices.
  • Scheduled appointments and conducted follow-up calls to clients.

Education

Swedish Language Courses

Medborgainstitutet i Mariehamn
Mariehamn, Åland
01.2014

VLOG training course

Ålands Radio & TV Ab
Mariehamn, Åland
01.2014

General Language examine in Swedish language

Medborgainstitutet i Mariehamn
01.2014

Kyrkostrands Daghem Nursery
01.2013

Swedish Language Courses

Yrkesakademin i Österbotten
01.2013

Kyrkostrands Daghem Nursery
01.2012

BA - Sociocultural Service and Tourism

SAINT PETERSBURG STATE UNIVERSITY OF CULTURE AND ARTS
01.2010

Foundations of Journalism Studies on University level

SAINT PETERSBURG STATE UNIVERSITY
01.2005

Skills

  • Microsoft Office Suite
  • Excel
  • PowerPoint
  • Word
  • One Note
  • Outlook
  • Skype for Business
  • Android
  • Windows Mobile Office
  • E-marketing
  • Google
  • Facebook
  • Instagram
  • Twitter
  • YouTube
  • Pinterest
  • LinkedIn
  • Search engines
  • Office Administration
  • Image editing software
  • Photoshop CS
  • Adobe Photoshop
  • ACDsee
  • Executive Support
  • Administrative Support
  • Office Management
  • Strong Problem Solver
  • Customer Service
  • Scheduling
  • Customer Service-Oriented
  • Information confidentiality
  • Professional and mature
  • Interpersonal Communication
  • Proofreading
  • Advanced MS Office Suite
  • Document Preparation
  • Database Management
  • Excel spreadsheets
  • Project Management
  • Staff Management
  • Filing and data archiving
  • Project Planning

Accomplishments

  • Reduced annual employee training costs by more than [Number]% by implementing new company division policies.
  • Planned corporate meetings, lunches and special events for groups of [Number]+ employees.
  • Awarded a bonus in recognition of managing the addition of more than [Number] staff members from another company office location.
  • Created detailed expense reports in excess of $[Amount], including currency exchanges.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Achieved [Result] through effectively helping with [Task].
  • Collaborated with team of [Number] in the development of [Project name].
  • Documented and resolved [Issue] which led to [Results].

Languages

Russian
Native language
English
Proficient
C2
Swedish
Upper intermediate
B2
Italian
Intermediate
B1

Timeline

Executive Assistant – Marketing Communication and Sales

FALCON TOURS LTD, NSTS English Language Institute
08.2022 - 01.2023

Consultant / Translator/ Website translator

ÅLAND POST LTD, POSTEN ÅLAND AB
03.2015 - 05.2015

Work placement

ÅLANDS RADIO & TV AB
11.2014 - 12.2014

Entertainment Manager / Coordinator

PEGAS TOURISTIK TRAVEL AGENCY, Domina Coral Bay 5 * Hotel, Resort, Spa and Casino
09.2011 - 04.2012

Entertainment and Activity coordinator

FIVE STARS ANIMATION COMPANY, Hilton Sharm Waterfalls Resort 5 * / Sunrise Diamond Beach Resort 5 * / Shores Amphoras Resort 5
04.2011 - 09.2011

Activity coordinator / Mini Club responsible

PEGAS TOURISTIK TRAVEL AGENCY / DOMINA CORAL BAY
07.2010 - 02.2011

Travel agency manager

MENSEY TRAVEL AGENCY
05.2010 - 06.2010

Sales Consultant

O'STIN
08.2009 - 09.2009

Secretary / Travel agent

OBNOVLENIE SPb TRAVEL AGENCY
02.2008 - 05.2008

Swedish Language Courses

Medborgainstitutet i Mariehamn

VLOG training course

Ålands Radio & TV Ab

General Language examine in Swedish language

Medborgainstitutet i Mariehamn

Kyrkostrands Daghem Nursery

Swedish Language Courses

Yrkesakademin i Österbotten

Kyrkostrands Daghem Nursery

BA - Sociocultural Service and Tourism

SAINT PETERSBURG STATE UNIVERSITY OF CULTURE AND ARTS

Foundations of Journalism Studies on University level

SAINT PETERSBURG STATE UNIVERSITY
INES MACKENZIE BARKAR