IRINA BIBOLOV
Agent Group Reservations
Gzira
Summary
Dynamic and service-oriented sales professional with over 9 years of diverse experience in hospitality and sales, including 1.5 years in the health and fitness sector. Proven expertise as a hotel manageress, with a year in the luxury sector aboard "MV Europa 2". Adept at building strong client relationships and executing successful sales strategies in high-end environments. Experienced group reservation agent with Ruby in Malta, bringing firsthand knowledge of the Ruby brand and its lean luxury philosophy.
Overview
11
11
years of professional experience
14
14
years of post-secondary education
Work History
Agent Group Reservations
Ruby Hotels Ltd.
09.2023 - Current
- Negotiated rates for large groups or extended stays, securing competitive pricing while maximizing hotel profits.
- Collaborated with sales team to secure group bookings, resulting in improved revenue generation.
- Enhanced guest satisfaction by efficiently managing group reservations and ensuring all requirements were met.
- Managed complex group bookings, including room assignments, billing arrangements, and special requests.
- Trained new team members on reservation systems and procedures, fostering a productive work environment.
- Contributed to positive team culture by actively participating in training sessions, sharing best practices, and supporting colleagues as needed.
Fitness consultant
PRIME TIME fitness
1 2022 - 08.2023
- Collaborate with other staff to ensure smooth operations
- Monitoring sales and business development targets
- Welcoming members and providing them with information and excellent service
- Strong leadership skills and effective team management
- Excellent customer service and exceptional knowledge of the fitness industry
- Developed and implemented all fitness and nutrition programs for clients, while providing simultaneous personal attention to maximize each individual's results
- Successfully managed the organisation's social media presence.
Service Management
restaurant Trüffelschwein
05.2021 - 12.2021
- Efficiently coordinate daily operations in the management of a restaurant for greater productivity and customer satisfaction
- Ensure hygiene in the restaurant and compliance with all safety regulations
- Assisting the restaurant manager with all daily tasks, independently completing projects and dealing with guest concerns
- Ordering necessary goods such as wine, beverages and cleaning supplies
- Complementing the menu and wine list with competent wine recommendations.
Chef de Rang
Kinfelts - Kitchen & Wine
05.2019 - 05.2020
Chef de Rang
Liman Seafood and Bar
10.2019 - 04.2019
Demi Chef de Rang
restaurant Trüffelschwein
09.2017 - 09.2018
Chef de Rang
MV Europa 2
10.2016 - 07.2017
Commi Chef de Rang
MS Europa 2
07.2016 - 09.2016
Apprenticeship hotel manageress
Parkhotel Gütersloh
08.2013 - 05.2016
Education
General entrance qualification for a technical college -
Higher commercial school Rudolf Rempel-Professional colleague
01.2011 - 04.2013
Intermediate school leaving certificate - undefined
Secondary school
01.2009 - 04.2011
Secondary school - undefined
Halle Westfalen
01.2007 - 04.2009
Secondary school - undefined
Steinhagen
01.2005 - 04.2007
Primary school - undefined
Steinhagen / Amshausen
01.2002 - 04.2005
Primary school - undefined
Nowo-Baschenowo
01.2001 - 04.2002
Skills
Microsoft Office
Reservation Software Expertise
Excellent Communication
Creativity
Flexibility
Committed
Team player
Goal-oriented mindset
Performance Tracking
Placeofbirth
Kazakhstan
Personal Information
- Date of Birth: 09/25/93
- Nationality: German
Languages
German
Russian
English
Spanish
Timeline
Agent Group Reservations
Ruby Hotels Ltd.
09.2023 - Current
Service Management
restaurant Trüffelschwein
05.2021 - 12.2021
Chef de Rang
Liman Seafood and Bar
10.2019 - 04.2019
Chef de Rang
Kinfelts - Kitchen & Wine
05.2019 - 05.2020
Demi Chef de Rang
restaurant Trüffelschwein
09.2017 - 09.2018
Chef de Rang
MV Europa 2
10.2016 - 07.2017
Commi Chef de Rang
MS Europa 2
07.2016 - 09.2016
Apprenticeship hotel manageress
Parkhotel Gütersloh
08.2013 - 05.2016
General entrance qualification for a technical college -
Higher commercial school Rudolf Rempel-Professional colleague
01.2011 - 04.2013
Intermediate school leaving certificate - undefined
Secondary school
01.2009 - 04.2011
Secondary school - undefined
Halle Westfalen
01.2007 - 04.2009
Secondary school - undefined
Steinhagen
01.2005 - 04.2007
Primary school - undefined
Steinhagen / Amshausen
01.2002 - 04.2005
Primary school - undefined
Nowo-Baschenowo
01.2001 - 04.2002
Fitness consultant
PRIME TIME fitness
1 2022 - 08.2023
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