Iris DEWITTE HACHEM

• Manage global group inquiries across 22 European Ruby hotels, delivering tailored offers and negotiating personalised reservation contracts while serving as the main B2B contact to build long-term relationship: Corporate accounts for business travellers, RFP’s and strategic IHG partnerships management.
• End to end coordination for group bookings: payment requests, rooming-lists, group’s agenda follow-ups (visits, meeting rooms, events), pré-arrival checks, handover with the operation team on-site, post-arrival checks (loyalty program, surveys, commissions) and final invoicing.

PMS : Shiji - Opera Cloud. CRM : Hubspot. IHG Merlin : IHG’RFP (Lanyon/Cvent)– IHG CRPT – Concerto.

• In charge of the entire process of recruitment, integration, training and management of 20 people (FO-FNB-HK-animation-commercial-maintenance) & administrative and social management (schedules, payroll, employment contracts, medical visits).
• Responsibility for the implementation and realization of a commercial action plan and animations, development of the volume of sales of services both to permanent residents as well as external customers (in particular FNB and short term accommodations) KPI - Forecasting.
• Management of residents contracts, in particular by drawing up subscription and rental agreement, invoicing services, and collecting payments. Management of all disputes that may arise from customer relationships.
• Deployment of the DOMITYS Quality policy and its improvement objectives.

• In charge of the entire process of recruitment, integration, training and management of 15 people (FO-FNB- HK) & administrative and social management (schedules, payroll, employment contracts, medical visits)
• Development of the operational and operating forecast (definition and management of budgets and costs- KPI) & Purchasing/inventory management and invoicing.
• Management of the hotel's marketing: optimization of inventory and occupancy, pricing policy, online distribution.
• Follow-up of the establishment's technical & security maintenance / emergency checks / fire safety system.
• Permanent control of the customer satisfaction (analysis of ratings & reviews).

• Management of 20 people (bar, floor and kitchen), development of schedules, administrative follow-up, recruitment, training and supervision of department managers
• Cost structure management: purchasing and inventory management and restaurant menu development.
• Compliance with health, safety and working conditions (HACCP).

Suisse : "Villars sur Ollons", Grèce : "Gregolimano"; France : "Tignes Val-claret, Vittel et Val Thorens"