Isaac Muscat
Mosta
Summary
Dynamic and customer-focused Retail Advisor with over 5 years of experience in the telecommunications industry. Competent at providing exceptional customer service, resolving complex issues, and driving sales to meet and exceed targets. Skilled in product knowledge, upselling, and maintaining strong customer relationships. Proven ability to work effectively in fast-paced environments, with a strong commitment to achieving organizational goals and delivering high-quality service.
Overview
10
10
years of professional experience
Work History
Retail Advisor
GO plc
02.2020 - Current
- Day-to-day handling of sales enquiries of the Company's products.
- Working to achieve and exceed sales targets for the range of the company’s products and services.
- Handling client accounts using the Company's POS, billing and customer care systems, dealing with cash and receipts.
- Providing assistance and a level of technical support to customers over the counter and on the phone.
- Assuming responsibility for all entries done which are related to customer information and the provisioning and or de-provisioning of services.
- Assuming responsibility for entries in the point-of-sale system and cash till and all required reconciliation, including stock items.
- Ensuring that all customer queries and complaints are attended to and resolved according to the Company's service levels.
- Effectively contributing and ensuring an exceptional customer experience within all outlets, in line with the Company's mission and policies.
- Undertaking training courses as and when required to ensure in-depth knowledge of the systems and offering of the Company.
- Collaborating with colleagues to create a positive environment that fosters teamwork and productivity.
- Assisting management with scheduling tasks, ensuring optimal staffing levels during peak hours.
- Enhancing customer satisfaction by providing personalized product recommendations and addressing concerns.
- Performing daily opening and closing procedures efficiently, adhering to company policies at all times.
- Demonstrating strong attention to detail when processing cash transactions accurately under time constraints.
- Performing cash, card, and check transactions to complete customer purchases.
- Greeting customers and helping with product questions, selections, and purchases.
- Listening to customer needs and desires to identify and recommend optimal products.
VRT Assistant
Tony’s VRT Parts and Services Ltd
04.2019 - 09.2019
- Booking appointments for customers to conduct a VRT Test on their vehicle.
- Inputting details of vehicles in the computer database.
- Performing a sound test of the vehicle.
- Conducting Brake Tests.
- Organizing and inserting details on Job Cards.
- Assisting in the Parts Shop.
- Gaining knowledge on vehicle components.
- Contributing to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Answering incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Working closely with management to provide effective assistance for specific aspects of business operations.
- Assisting manager in all aspects of business operations.
Shop Assistant
The Convenience Shop
05.2018 - 02.2019
- Working on a shift basis.
- Opening of premises when working first shift.
- Closing of premises when working final shift.
- Stock taking and Ordering of products.
- Stacking of shelves and refrigerators.
- Responsibility of cash, receipts and invoices.
- Handling difficult customers on a daily basis.
- Completing daily tasks accurately and on-time to support shop needs.
- Maintaining a clean and organized shop floor, optimizing space for ease of customer navigation.
- Providing excellent customer service, promptly addressing inquiries and resolving issues.
- Checking incoming orders and organizing new stock.
- Increasing sales, recommending products based on customer needs and preferences.
- Adapting quickly to new product lines and promotions, consistently providing up-to-date information to customers.
Shop Assistant
The Convenience Shop
03.2018 - 05.2018
Crew Member
Mc Donald
07.2017 - 09.2017
- Dealing with customers.
- Preparing food for customers.
- Serving food to customers.
- Taking orders, preparing meals, and collecting payments.
- Demonstrating strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Collaborating with team members to complete orders.
- Cleaning and maintaining all areas of restaurant to promote clean image.
- Providing excellent customer service by greeting customers and meeting quality expectations.
- Keeping food preparation area, equipment, and utensils clean and sanitary.
- Assisting other team members to achieve goals.
- Promoting a positive work environment through effective communication and teamwork among staff members.
Job Exposure
Ministry for Social Dialogue
09.2015 - 09.2015
Education
Diploma in Light Vehicle Servicing - Level 3
Malta College of Arts, Science and Technology (MCAST)
01.2019
School Leaving Certificate - Mathematics, English Language, Maltese, ICT, Graphical communication, Computer studies, Physics, Italian, History, Religion, Social studies, Geography, Environmental Studies, P. E, P.S.C.D
Maria Regina College Boys’ Secondary
01.2016
Skills
- Outgoing person
- Problem solver
- Sense of respect
- Adherence to regulations
- Sense of responsibility
- Interest in Learning
- Teamworker
- Well organised
- Able to prioritise work
- Prepared to work under pressure
- Computer literate
- Conversant in MS Office applications
- Goal oriented
- Customer service
- Problem-solving
- Time management
Id Card No
196100L
Personal Information
- Date of Birth: 31/05/2000
- Gender: Male
- Nationality: Maltese
Driving Licence
Licence B
Timeline
Retail Advisor
GO plc
02.2020 - Current
VRT Assistant
Tony’s VRT Parts and Services Ltd
04.2019 - 09.2019
Shop Assistant
The Convenience Shop
05.2018 - 02.2019
Shop Assistant
The Convenience Shop
03.2018 - 05.2018
Crew Member
Mc Donald
07.2017 - 09.2017
Job Exposure
Ministry for Social Dialogue
09.2015 - 09.2015
School Leaving Certificate - Mathematics, English Language, Maltese, ICT, Graphical communication, Computer studies, Physics, Italian, History, Religion, Social studies, Geography, Environmental Studies, P. E, P.S.C.D
Maria Regina College Boys’ Secondary
Diploma in Light Vehicle Servicing - Level 3
Malta College of Arts, Science and Technology (MCAST)
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